ramirez/docs/snippets.md

📋 Snippets

Snippets, sometimes also called "canned messages" or "tags", are commonly used messages you can send in Modmail threads with just 1 command.

View available snippets

!snippets / !s <shortcut>

To view all available snippets, use the command !snippets.

To view a specific snippet's text, use the command !s <shortcut>. For example, to view the text of a snippet called "hi", run !s hi.

Creating snippets

!s <shortcut> <text>

Example

To create a snippet called "hi" with the text "Hello, how can we help you?", use the following command:

!s hi Hello, how can we help you?

Using snippets

!!shortcut / !!!shortcut

Inside a Modmail thread, use !!shortcut to send a snippet to the user, replacing shortcut with the snippet's name.

To send a snippet anonymously, use !!!shortcut.

The prefixes !! and !!! can be changed with the bot options snippetPrefix and snippetPrefixAnon respectively.

Example

To send a snippet called "hi", use the following command:

!!hi

To send that same snippet anonymously, use the following command:

!!!hi

Editing snippets

!edit_snippet <shortcut> <text> / !es <shortcut> <text>

Example

To edit a snippet called "hi" to say "Hello, how are you?", use the following command:

!es hi Hello, how are you?

Deleting snippets

!delete_snippet <shortcut> / !ds <shortcut>

Example

To delete a snippet called "hi", use the following command:

!ds hi