60 lines
4.0 KiB
Markdown
60 lines
4.0 KiB
Markdown
# 🛠️ Setting up the bot
|
|
**Note:** This bot is run on your own machine or a server.
|
|
To keep it online, you need to keep the bot process running.
|
|
|
|
## Terminology
|
|
* **Main server** (or main guild) is the server where users will be contacting modmail from
|
|
* **Inbox server** (or inbox guild, or mail guild) is the server where modmail threads will be created.
|
|
In a "single-server setup" this is the same server as the main server.
|
|
* A **modmail thread** is a channel on the **inbox server** that contains the current exchange with the **user**.
|
|
These threads can be closed to archive them. One **user** can only have 1 modmail thread open at once.
|
|
* A **moderator**, in modmail's context, is a server staff member who responds to and manages modmail threads
|
|
* A **user**, in modmail's context, is a Discord user who is contacting modmail by DMing the bot
|
|
|
|
## Prerequisites
|
|
1. Create a bot account through the [Discord Developer Portal](https://discordapp.com/developers/)
|
|
2. Install Node.js 12, 13, or 14
|
|
3. Download the latest bot version from [the releases page](https://github.com/Dragory/modmailbot/releases)
|
|
* Make sure the release doesn't say "Pre-release" next to it unless you want to run an unstable beta version!
|
|
4. Extract the zip file that you just downloaded
|
|
5. In the bot's folder (that you extracted from the zip file), make a copy of the file `config.example.ini` and rename the copy to `config.ini`
|
|
* If you're on Windows, the file may be named `config.example` (without `.ini` at the end)
|
|
|
|
## Single-server setup
|
|
In this setup, modmail threads are opened on the main server in a special category.
|
|
This is the recommended setup for small and medium sized servers.
|
|
|
|
1. **Go through the [prerequisites](#prerequisites) above first!**
|
|
2. Open `config.ini` in a text editor and fill in the required values. `mainGuildId` and `mailGuildId` should both be set to your server's id.
|
|
3. Invite the bot to the server
|
|
4. On a new line at the end of `config.ini`, add `categoryAutomation.newThread = CATEGORY_ID_HERE`
|
|
* Replace `CATEGORY_ID_HERE` with the ID of the category where new modmail threads should go
|
|
5. Make sure the bot has `Manage Channels`, `Manage Messages`, and `Attach Files` permissions in the category
|
|
* It is not recommended to give the bot Administrator permissions under *any* circumstances
|
|
6. **[🏃 Start the bot!](starting-the-bot.md)**
|
|
7. Want to change other bot options? See **[📝 Configuration](configuration.md)**
|
|
8. Have any other questions? Check out the **[🙋 Frequently Asked Questions](faq.md)** or
|
|
**[join the support server!](../README.md#support-server)**
|
|
|
|
## Two-server setup
|
|
In this setup, modmail threads are opened on a separate inbox server.
|
|
This is the recommended setup for large servers that get a lot of modmails, where a single-server setup could get messy.
|
|
You might also want this setup for privacy concerns*.
|
|
|
|
1. **Go through the [prerequisites](#prerequisites) above first!**
|
|
2. Create an inbox server on Discord
|
|
3. Open `config.ini` in a text editor and fill in the required values
|
|
* Set `mainGuildId` to the ID of the *main* server where users will message the bot from
|
|
* Set `mailGuildId` to the ID of the *inbox* server created in step 2
|
|
4. Invite the bot to both the main server and the newly-created inbox server
|
|
5. Open `config.ini` in a text editor and fill in the values
|
|
6. Make sure the bot has the `Manage Channels`, `Manage Messages`, and `Attach Files` permissions on the **inbox** server
|
|
* The bot does not need any permissions on the main server
|
|
7. **[🏃 Start the bot!](starting-the-bot.md)**
|
|
8. Want to change other bot options? See **[📝 Configuration](configuration.md)**
|
|
9. Have any other questions? Check out the **[🙋 Frequently Asked Questions](faq.md)** or
|
|
**[join the support server!](../README.md#support-server)**
|
|
|
|
*\* Since all channel names, even for channels you can't see, are public information through the API, a user with a
|
|
modified client could see the names of all users contacting modmail through the modmail channel names.*
|