ramirez/docs/faq.md

🙋 Frequently Asked Questions

What are these numbers in front of staff replies in modmail threads?

Each staff reply gets an internal number. This number can be used with !edit, !delete, !message and potentially other commands in the future.

In a single-server setup, how do I hide modmails from regular users?

1. Create a private category for modmail threads that only your server staff and the bot can see and set the option categoryAutomation.newThread = 1234 (replace 1234 with the ID of the category)
2. Set the inboxServerPermission option to limit who can use bot commands. Click here for more information.

My logs aren't loading!

Since logs are stored and sent directly from the machine running the bot, you'll need to make sure that the machine doesn't have a firewall blocking the bot and has the appropriate port forwardings set up. You can find more information and instructions for port forwarding here. By default, the bot uses the port 8890.

I want to categorize my modmail threads in multiple categories

Set allowMove = on to allow your staff to move threads to other categories with !move