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faq: add entry about message numbers, remove notes on attachments 

Note on attachments is no longer necessary as the new default is to
link to the original attachment instead of rehosting it.
cshd
Dragory 2020-08-17 02:12:02 +03:00
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docs/faq.md
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# 🙋 Frequently Asked Questions # 🙋 Frequently Asked Questions
## What are these numbers in front of staff replies in modmail threads?
Each staff reply gets an internal number. This number can be used with
`!edit`, `!delete`, `!message` and potentially other commands in the future.
## In a [single-server setup](setup.md#single-server-setup), how do I hide modmails from regular users? ## In a [single-server setup](setup.md#single-server-setup), how do I hide modmails from regular users?
1. Create a private category for modmail threads that only your server staff and the bot can see and set the option 1. Create a private category for modmail threads that only your server staff and the bot can see and set the option
`categoryAutomation.newThread = 1234` (replace `1234` with the ID of the category) `categoryAutomation.newThread = 1234` (replace `1234` with the ID of the category)
2. Set the `inboxServerPermission` option to limit who can use bot commands. 2. Set the `inboxServerPermission` option to limit who can use bot commands.
[Click here for more information.](configuration.md#inboxserverpermission) [Click here for more information.](configuration.md#inboxserverpermission)
## My logs and/or attachments aren't loading! ## My logs aren't loading!
Since logs and attachments are both stored and sent directly from the machine running the bot, you'll need to make sure Since logs are stored and sent directly from the machine running the bot, you'll need to make sure
that the machine doesn't have a firewall blocking the bot and has the appropriate port forwardings set up. that the machine doesn't have a firewall blocking the bot and has the appropriate port forwardings set up.
[You can find more information and instructions for port forwarding here.](https://portforward.com/) [You can find more information and instructions for port forwarding here.](https://portforward.com/)
By default, the bot uses the port **8890**. By default, the bot uses the port **8890**.
## I don't want attachments saved on my computer
As an alternative to storing modmail attachments on the machine running the bot, they can be stored in a special Discord
channel instead. Create a new text channel and then set the options `attachmentStorage = discord` and
`attachmentStorageChannelId = 1234` (replace `1234` with the ID of the new channel).
## I want to categorize my modmail threads in multiple categories ## I want to categorize my modmail threads in multiple categories
Set `allowMove = on` to allow your staff to move threads to other categories with `!move` Set `allowMove = on` to allow your staff to move threads to other categories with `!move`