Modmail for Discord

A bot for Discord that allows users to DM the bot to contact the server's entire mod team. These DMs get relayed to a modmail server where each user gets their own channel, or "thread". Moderators and admins can then reply to these threads, and these responses are relayed back to the original user as a DM.

Inspired by Reddit's modmail system.

NOTE! If you're upgrading from a version prior to Feb 24 2018:

• Take backups
• Remove the node_modules directory
• Run npm install again
• Follow the on-screen instructions after npm start

Setup

1. Install Node.js 8.9.4 (LTS) or higher
2. Clone or download this repository
3. Create a Discord server to be used as the modmail inbox
4. Make a copy of the file config.example.json in the same folder and name the copy config.json. Open the file and fill in the values.
   • You can also find more configurable options at the end of this page!
5. Install dependencies: npm install
6. Add bot to servers, and make sure to give it proper permissions on the mail server.
7. Run the bot: npm start

Changelog

See CHANGELOG.md

Commands

Anywhere on the modmail inbox server

!logs <user> Lists previous modmail logs with the specified user
!block <user> Blocks the specified user from using modmail
!unblock <user> Unblocks the specified user from using modmail
!s <shortcut> <text> Adds a snippet (a canned response). See below for how to use it.
!edit_snippet <shortcut> <text> Edits an existing snippet (alias !es)
!delete_snippet <shortcut> Deletes the specified snippet (alias !ds)
!snippets Lists all available snippets !version Print the version of the bot you're running
!newthread <user> Opens a new thread with the specified user

Inside a modmail thread

!reply <text> Sends a reply to the user in the format "(Role) User: text" (alias !r)
!anonreply <text> Sends an anonymous reply to the user in the format "Role: text" (alias !ar)
!close <time> Closes the modmail thread. If a time is specified, the thread is scheduled to be closed later. Scheduled closing is cancelled if a message is sent to or received from the user.
!logs Lists previous modmail logs with this user
!block Blocks the user from using modmail
!unblock Unblocks the user from using modmail
!!shortcut Reply with a snippet. Replace shortcut with the snippet's actual shortcut.
!!!shortcut Reply with a snippet anonymously. Replace shortcut with the snippet's actual shortcut.
!move <category> If allowMove is enabled, moves the thread channel to the specified category
!loglink Shows the link to the current thread's log
!suspend Suspend a thread. The thread will act as closed and not receive any messages until unsuspended.
!unsuspend Unsuspend a thread
!id Prints the user's ID !alert Pings you when the thread gets a new reply. Use !alert cancel to cancel.

To automatically reply without using !reply or !r, enable alwaysReply in the config. alwaysReplyAnon sets whether to reply anonymously. If you do not wish to reply, it will ignore any message starting in the prefix (which defaults to !), such as !note

Configuration options

These go in config.json. See also config.example.json.

Option	Default	Description
token	None	Required! The bot user's token
logChannelId	None	Required! Channel where to post log links to closed threads and other alerts
mailGuildId	None	Required! The inbox server's ID
mainGuildId	None	Required! ID (or array of IDs) of the main server where people contact the bot from. Used for displaying users' nicknames and join dates, and catching bot pings.
accountAgeDeniedMessage	"Your Discord account is not old enough to contact modmail."	See requiredAccountAge above
allowMove	false	If enabled, allows you to move the thread to another category using !move <category>
allowUserClose	false	If set to true, users can use the close command to close threads by themselves from their DMs with the bot
alwaysReplyAnon	false	If alwaysReply is set to true, this option controls whether the auto-reply is anonymous
alwaysReply	false	If set to true, all messages in modmail threads will be relayed back to the user, even ones without !r
botMentionResponse	None	If set, the bot auto-responds to bot mentions with this message. Allows {userMention} to be added to mention the user who mentioned the bot.
closeMessage	None	The bot's message to the user when the thread is closed
enableGreeting	false	Set to true to send a welcome message to new main guild members. Requires mainGuildId to be set.
greetingAttachment	None	Path to an image or other attachment to send along with the greeting
greetingMessage	None	Text content of the welcome message
ignoreAccidentalThreads	false	If set to true, the bot attempts to ignore common "accidental" messages that would start a new thread, such as "ok", "thanks", etc.
inboxServerPermission	None	Permission required to use bot commands on the inbox server
mentionRole	"here"	Role that is mentioned when new threads are created or the bot is mentioned. Accepted values are "here", "everyone", or a role id as a string. Set to null to disable these pings entirely.
mentionUserInThreadHeader	false	If set to true, mentions the thread's user in the thread header
newThreadCategoryId	None	ID of the category where new modmail thread channels should be placed
pingOnBotMention	true	If enabled, the bot will mention staff (see mentionRole above) on the inbox server when the bot is mentioned on the main server.
port	8890	Port from which to serve attachments and logs
prefix	"!"	Prefix for bot commands
relaySmallAttachmentsAsAttachments	false	Whether to relay small attachments from users as native attachments rather than links in modmail threads
requiredAccountAge	None	Required account age for contacting modmail (in hours). If the account is not old enough, a new thread will not be created and the bot will reply with accountAgeDeniedMessage (if set) instead.
responseMessage	"Thank you for your message! Our mod team will reply to you here as soon as possible."	The bot's response to DMs that start a new thread
smallAttachmentLimit	2097152	Size limit of relaySmallAttachmentsAsAttachments, in bytes (default is 2MB)
snippetPrefix	"!!"	Prefix to use snippets
snippetPrefixAnon	"!!!"	Prefix to use snippets anonymously
status	"Message me for help"	The bot's "Playing" text
threadTimestamps	false	Whether to show custom timestamps in threads, in addition to Discord's own timestamps. Logs always have accurate timestamps, regardless of this setting.
typingProxy	false	If enabled, any time a user is typing to modmail in their DMs, the modmail thread will show the bot as "typing"
typingProxyReverse	false	If enabled, any time a moderator is typing in a modmail thread, the user will see the bot "typing" in their DMs
url	None	URL to use for attachment and log links. Defaults to IP:PORT
useNicknames	false	If set to true, mod replies will use their nickname (on the inbox server) instead of their username