const Eris = require('eris'); const transliterate = require('transliteration'); const moment = require('moment'); const uuid = require('uuid'); const humanizeDuration = require('humanize-duration'); const knex = require('../knex'); const config = require('../config'); const utils = require('../utils'); const Thread = require('./Thread'); const {THREAD_STATUS} = require('./constants'); /** * @param {String} id * @returns {Promise} */ async function findById(id) { const thread = await knex('threads') .where('id', id) .first(); return (thread ? new Thread(thread) : null); } /** * @param {String} userId * @returns {Promise} */ async function findOpenThreadByUserId(userId) { const thread = await knex('threads') .where('user_id', userId) .where('status', THREAD_STATUS.OPEN) .first(); return (thread ? new Thread(thread) : null); } function getHeaderGuildInfo(member) { return { nickname: member.nick || member.user.username, joinDate: humanizeDuration(Date.now() - member.joinedAt, {largest: 2, round: true}) }; } /** * Creates a new modmail thread for the specified user * @param {Eris.User} user * @param {Boolean} quiet If true, doesn't ping mentionRole or reply with responseMessage * @returns {Promise} * @throws {Error} */ async function createNewThreadForUser(user, quiet = false) { const existingThread = await findOpenThreadByUserId(user.id); if (existingThread) { throw new Error('Attempted to create a new thread for a user with an existing open thread!'); } // Check the config for a requirement of account age to contact modmail, // if the account is too young, return an optional message without making a new thread if (config.requiredAccountAge) { if (user.createdAt > moment() - config.requiredAccountAge * 3600000){ if (config.accountAgeDeniedMessage) { const privateChannel = await user.getDMChannel(); await privateChannel.createMessage(config.accountAgeDeniedMessage); } return; } } // Use the user's name+discrim for the thread channel's name // Channel names are particularly picky about what characters they allow, so we gotta do some clean-up let cleanName = transliterate.slugify(user.username); if (cleanName === '') cleanName = 'unknown'; cleanName = cleanName.slice(0, 95); // Make sure the discrim fits const channelName = `${cleanName}-${user.discriminator}`; console.log(`[NOTE] Creating new thread channel ${channelName}`); // Attempt to create the inbox channel for this thread let createdChannel; try { createdChannel = await utils.getInboxGuild().createChannel(channelName, null, 'New ModMail thread', config.newThreadCategoryId); } catch (err) { console.error(`Error creating modmail channel for ${user.username}#${user.discriminator}!`); throw err; } // Save the new thread in the database const newThreadId = await createThreadInDB({ status: THREAD_STATUS.OPEN, user_id: user.id, user_name: `${user.username}#${user.discriminator}`, channel_id: createdChannel.id, created_at: moment.utc().format('YYYY-MM-DD HH:mm:ss') }); const newThread = await findById(newThreadId); let responseMessageError = null; if (! quiet) { // Ping moderators of the new thread if (config.mentionRole) { await newThread.postNonLogMessage({ content: `${utils.getInboxMention()}New modmail thread (${newThread.user_name})`, disableEveryone: false }); } // Send auto-reply to the user if (config.responseMessage) { try { await newThread.postToUser(config.responseMessage); } catch (err) { responseMessageError = err; } } } // Post some info to the beginning of the new thread const infoHeaderItems = []; // Account age const accountAge = humanizeDuration(Date.now() - user.createdAt, {largest: 2, round: true}); infoHeaderItems.push(`ACCOUNT AGE **${accountAge}**`); // User id (and mention, if enabled) if (config.mentionUserInThreadHeader) { infoHeaderItems.push(`ID **${user.id}** (<@!${user.id}>)`); } else { infoHeaderItems.push(`ID **${user.id}**`); } let infoHeader = infoHeaderItems.join(', '); // Guild info const guildInfoHeaderItems = new Map(); const mainGuilds = utils.getMainGuilds(); mainGuilds.forEach(guild => { const member = guild.members.get(user.id); if (! member) return; const {nickname, joinDate} = getHeaderGuildInfo(member); guildInfoHeaderItems.set(guild.name, [ `NICKNAME **${nickname}**`, `JOINED **${joinDate}** ago` ]); }); guildInfoHeaderItems.forEach((items, guildName) => { if (mainGuilds.length === 1) { infoHeader += `\n${items.join(', ')}`; } else { infoHeader += `\n**[${guildName}]** ${items.join(', ')}`; } }); const userLogCount = await getClosedThreadCountByUserId(user.id); if (userLogCount > 0) { infoHeader += `\n\nThis user has **${userLogCount}** previous modmail threads. Use \`${config.prefix}logs\` to see them.`; } infoHeader += '\n────────────────'; await newThread.postSystemMessage(infoHeader); // If there were errors sending a response to the user, note that if (responseMessageError) { await newThread.postSystemMessage(`**NOTE:** Could not send auto-response to the user. The error given was: \`${responseMessageError.message}\``); } // Return the thread return newThread; } /** * Creates a new thread row in the database * @param {Object} data * @returns {Promise} The ID of the created thread */ async function createThreadInDB(data) { const threadId = uuid.v4(); const now = moment.utc().format('YYYY-MM-DD HH:mm:ss'); const finalData = Object.assign({created_at: now, is_legacy: 0}, data, {id: threadId}); await knex('threads').insert(finalData); return threadId; } /** * @param {String} channelId * @returns {Promise} */ async function findByChannelId(channelId) { const thread = await knex('threads') .where('channel_id', channelId) .first(); return (thread ? new Thread(thread) : null); } /** * @param {String} channelId * @returns {Promise} */ async function findOpenThreadByChannelId(channelId) { const thread = await knex('threads') .where('channel_id', channelId) .where('status', THREAD_STATUS.OPEN) .first(); return (thread ? new Thread(thread) : null); } /** * @param {String} channelId * @returns {Promise} */ async function findSuspendedThreadByChannelId(channelId) { const thread = await knex('threads') .where('channel_id', channelId) .where('status', THREAD_STATUS.SUSPENDED) .first(); return (thread ? new Thread(thread) : null); } /** * @param {String} userId * @returns {Promise} */ async function getClosedThreadsByUserId(userId) { const threads = await knex('threads') .where('status', THREAD_STATUS.CLOSED) .where('user_id', userId) .select(); return threads.map(thread => new Thread(thread)); } /** * @param {String} userId * @returns {Promise} */ async function getClosedThreadCountByUserId(userId) { const row = await knex('threads') .where('status', THREAD_STATUS.CLOSED) .where('user_id', userId) .first(knex.raw('COUNT(id) AS thread_count')); return parseInt(row.thread_count, 10); } async function findOrCreateThreadForUser(user) { const existingThread = await findOpenThreadByUserId(user.id); if (existingThread) return existingThread; return createNewThreadForUser(user); } async function getThreadsThatShouldBeClosed() { const now = moment.utc().format('YYYY-MM-DD HH:mm:ss'); const threads = await knex('threads') .where('status', THREAD_STATUS.OPEN) .whereNotNull('scheduled_close_at') .where('scheduled_close_at', '<=', now) .whereNotNull('scheduled_close_at') .select(); return threads.map(thread => new Thread(thread)); } async function getThreadsThatShouldBeSuspended() { const now = moment.utc().format('YYYY-MM-DD HH:mm:ss'); const threads = await knex('threads') .where('status', THREAD_STATUS.OPEN) .whereNotNull('scheduled_suspend_at') .where('scheduled_suspend_at', '<=', now) .whereNotNull('scheduled_suspend_at') .select(); return threads.map(thread => new Thread(thread)); } module.exports = { findById, findOpenThreadByUserId, findByChannelId, findOpenThreadByChannelId, findSuspendedThreadByChannelId, createNewThreadForUser, getClosedThreadsByUserId, findOrCreateThreadForUser, getThreadsThatShouldBeClosed, getThreadsThatShouldBeSuspended, createThreadInDB };