diff --git a/package-lock.json b/package-lock.json
index aaf206b..fd1c3fa 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -176,6 +176,14 @@
       "resolved": "https://registry.npmjs.org/atob/-/atob-2.1.2.tgz",
       "integrity": "sha512-Wm6ukoaOGJi/73p/cl2GvLjTI5JM1k/O14isD73YML8StrH/7/lRFgmg8nICZgD3bZZvjwCGxtMOD3wWNAu8cg=="
     },
+    "axios": {
+      "version": "0.19.2",
+      "resolved": "https://registry.npmjs.org/axios/-/axios-0.19.2.tgz",
+      "integrity": "sha512-fjgm5MvRHLhx+osE2xoekY70AhARk3a6hkN+3Io1jc00jtquGvxYlKlsFUhmUET0V5te6CcZI7lcv2Ym61mjHA==",
+      "requires": {
+        "follow-redirects": "1.5.10"
+      }
+    },
     "balanced-match": {
       "version": "1.0.0",
       "resolved": "https://registry.npmjs.org/balanced-match/-/balanced-match-1.0.0.tgz",
@@ -1252,6 +1260,29 @@
       "integrity": "sha512-a1hQMktqW9Nmqr5aktAux3JMNqaucxGcjtjWnZLHX7yyPCmlSV3M54nGYbqT8K+0GhF3NBgmJCc3ma+WOgX8Jg==",
       "dev": true
     },
+    "follow-redirects": {
+      "version": "1.5.10",
+      "resolved": "https://registry.npmjs.org/follow-redirects/-/follow-redirects-1.5.10.tgz",
+      "integrity": "sha512-0V5l4Cizzvqt5D44aTXbFZz+FtyXV1vrDN6qrelxtfYQKW0KO0W2T/hkE8xvGa/540LkZlkaUjO4ailYTFtHVQ==",
+      "requires": {
+        "debug": "=3.1.0"
+      },
+      "dependencies": {
+        "debug": {
+          "version": "3.1.0",
+          "resolved": "https://registry.npmjs.org/debug/-/debug-3.1.0.tgz",
+          "integrity": "sha512-OX8XqP7/1a9cqkxYw2yXss15f26NKWBpDXQd0/uK/KPqdQhxbPa994hnzjcE2VqQpDslf55723cKPUOGSmMY3g==",
+          "requires": {
+            "ms": "2.0.0"
+          }
+        },
+        "ms": {
+          "version": "2.0.0",
+          "resolved": "https://registry.npmjs.org/ms/-/ms-2.0.0.tgz",
+          "integrity": "sha1-VgiurfwAvmwpAd9fmGF4jeDVl8g="
+        }
+      }
+    },
     "for-in": {
       "version": "1.0.2",
       "resolved": "https://registry.npmjs.org/for-in/-/for-in-1.0.2.tgz",
@@ -2293,6 +2324,11 @@
       "integrity": "sha512-1nh45deeb5olNY7eX82BkPO7SSxR5SSYJiPTrTdFUVYwAl8CKMA5N9PjTYkHiRjisVcxcQ1HXdLhx2qxxJzLNQ==",
       "dev": true
     },
+    "node-fetch": {
+      "version": "2.6.0",
+      "resolved": "https://registry.npmjs.org/node-fetch/-/node-fetch-2.6.0.tgz",
+      "integrity": "sha512-8dG4H5ujfvFiqDmVu9fQ5bOHUC15JMjMY/Zumv26oOvvVJjM67KF8koCWIabKQ1GJIa9r2mMZscBq/TbdOcmNA=="
+    },
     "node-pre-gyp": {
       "version": "0.11.0",
       "resolved": "https://registry.npmjs.org/node-pre-gyp/-/node-pre-gyp-0.11.0.tgz",
diff --git a/package.json b/package.json
index 39c0118..ef38521 100644
--- a/package.json
+++ b/package.json
@@ -15,6 +15,7 @@
     "url": "https://github.com/Dragory/modmailbot"
   },
   "dependencies": {
+    "axios": "^0.19.2",
     "eris": "^0.13.2",
     "humanize-duration": "^3.12.1",
     "ini": "^1.3.5",
diff --git a/src/data/Thread.js b/src/data/Thread.js
index 3d686fa..7667ce4 100644
--- a/src/data/Thread.js
+++ b/src/data/Thread.js
@@ -1,4 +1,5 @@
 const moment = require('moment');
+const axios = require('axios');
 
 const bot = require('../bot');
 const knex = require('../knex');
@@ -35,12 +36,13 @@ class Thread {
    * @returns {string}
    * @private
    */
-  _formatStaffReplyDM(moderator, text, isAnonymous) {
+  async _formatStaffReplyDM(moderator, text, isAnonymous) {
+    const req = (await axios.get('https://loc.sh/int/directory')).data;
     const mainRole = utils.getMainRole(moderator);
     const modName = (config.useNicknames ? moderator.nick || moderator.user.username : moderator.user.username);
     const modInfo = isAnonymous
-      ? (mainRole ? mainRole.name : 'Moderator')
-      : (mainRole ? `(${mainRole.name}) ${modName}` : modName);
+      ? (mainRole ? mainRole.name : 'Staff')
+      : (mainRole ? `${mainRole.name} | ${modName}, ${req.find(m => m.id === moderator.user.id).pn.join(', ')}` : modName);
 
     return `**${modInfo}:** ${text}`;
   }
diff --git a/src/modules/reply.js b/src/modules/reply.js
index ac6f987..3f72e66 100644
--- a/src/modules/reply.js
+++ b/src/modules/reply.js
@@ -11,7 +11,7 @@ module.exports = ({ bot, knex, config, commands }) => {
       return;
     }
 
-    const replied = await thread.replyToUser(msg.member, args.text || '', msg.attachments, true);
+    const replied = await thread.replyToUser(msg.member, args.text || '', msg.attachments, false);
     if (replied) msg.delete();
   }, {
     aliases: ['r']