docs: add Snippets page, clean up Commands page

README.md

@@ -10,6 +10,7 @@ Inspired by Reddit's modmail system.
 * **[🛠️ Setting up the bot](docs/setup.md)**
 * [📝 Configuration](docs/configuration.md)
 * [🤖 Commands](docs/commands.md)
+* [📋 Snippets](docs/snippets.md)
 * [🧩 Plugins](docs/plugins.md)
 * [🙋 Frequently Asked Questions](docs/faq.md)
 * [Release notes](CHANGELOG.md)

docs/commands.md

@@ -1,31 +1,115 @@
 # 🤖 Commands
 
+## Table of contents
+* [Inside a ModMail thread](#inside-a-modmail-thread)
+* [Anywhere on the inbox server](#anywhere-on-the-inbox-server)
+* [Snippets (canned messages)](#snippets-canned-messages)
+
+## Inside a ModMail thread
+These commands can only be used inside a ModMail thread's channel on the inbox server.
+
+### `!reply <text>` / `!r <text>`
+Send a reply to the user.
+
+**Example:** `!r How can I help you?`
+
+To reply automatically without using `!reply`, [enable `alwaysReply` in bot settings](configuration.md).
+
+### `!anonreply <text>` / `!ar <text>`
+Send an anonymous reply to the user. Anonymous replies only show the moderator's role in the reply.
+
+**Example:** `!ar Please only use ModMail for serious messages`
+
+### `!close`
+Close the ModMail thread.
+
+### `!close <time>`
+Close the ModMail thread after a timer. Sending a message to the user or receiving a message from the user will cancel scheduled closing.
+
+**Example:** `!close 15m`
+
+### `!close cancel`
+Cancel a timed close.
+
+### `!logs`
+List previous ModMail logs with the user.
+
+### `!block`
+Block the user from using ModMail.
+
+### `!block <time>`
+Block the user from using ModMail for a specified time.
+
+**Example:** `!block 7d`
+
+### `!unblock`
+Unblock the user, allowing them to use ModMail again.
+
+### `!move <category>`
+Move the ModMail thread to a different category.
+Requires `allowMove` to be enabled in the bot's settings.
+
+### `!suspend`
+Suspend the thread.
+The thread will act as closed and will not receive any messages until unsuspended via `!unsuspend`.
+
+### `!unsuspend`
+Unsuspend the thread. See `!suspend` above.
+
+### `!alert`
+Pings you when the thread gets a new reply.
+
+### `!alert cancel`
+Cancel the ping set by `!alert`.
+
+### `!loglink`
+Get a link to the open ModMail thread's log.
+
+### `!loglink -s`
+Get a link to the open ModMail thread's log, only showing messages to/from the user (ignores mod chatter within the thread).
+
+### `!loglink -v`
+Get a link to the open ModMail thread's log, showing extra details about channel and message IDs between the bot and the user.
+This is mainly useful when reporting messages to Discord's Trust & Safety team.
+
+### `!id`
+Prints the user's ID.
+
 ## Anywhere on the inbox server
-`!logs <user> <page>` Lists previous modmail logs with the specified user. If there are a lot of logs, they will be paginated. In this case, you can specify the page number to view as the second argument.  
-`!block <user> <time>` Blocks the specified user from using modmail. If a time is specified, the block is temporary.  
-`!unblock <user> <time>` Unblocks the specified user from using modmail. If a time is specified, the user will be scheduled to be unblocked after that time.  
-`!is_blocked <user>` Checks whether the user is blocked and for how long  
-`!s <shortcut> <text>` Adds a snippet (a canned response). Supports {1}, {2}, etc. for arguments. See below for how to use it.  
-`!edit_snippet <shortcut> <text>` Edits an existing snippet (alias `!es`)  
-`!delete_snippet <shortcut>` Deletes the specified snippet (alias `!ds`)  
-`!snippets` Lists all available snippets  
-`!version` Print the version of the bot you're running  
-`!newthread <user>` Opens a new thread with the specified user  
+These commands can be used anywhere on the inbox server, even outside ModMail threads.
 
-## Inside a modmail thread
-`!reply <text>` Sends a reply to the user in the format "(Role) User: text" (alias `!r`)  
-`!anonreply <text>` Sends an anonymous reply to the user in the format "Role: text" (alias `!ar`)  
-`!close <time>` Closes the modmail thread. If a time is specified, the thread is scheduled to be closed later. Scheduled closing is cancelled if a message is sent to or received from the user.  
-`!logs <page>` Lists previous modmail logs with this user. If there are a lot of logs, they will be paginated. In this case, you can specify the page number to view as an argument.  
-`!block <time>` Blocks the user from using modmail. If a time is specified, the block is temporary.  
-`!unblock <time>` Unblocks the user from using modmail. If a time is specified, the user will be scheduled to be unblocked after that time.  
-`!!shortcut` Reply with a snippet. Replace `shortcut` with the snippet's actual shortcut.  
-`!!!shortcut` Reply with a snippet anonymously. Replace `shortcut` with the snippet's actual shortcut.  
-`!move <category>` If `allowMove` is enabled, moves the thread channel to the specified category  
-`!loglink` Shows the link to the current thread's log  
-`!suspend` Suspend a thread. The thread will act as closed and not receive any messages until unsuspended.  
-`!unsuspend` Unsuspend a thread  
-`!id` Prints the user's ID  
-`!alert` Pings you when the thread gets a new reply. Use `!alert cancel` to cancel.  
+### `!newthread <userID>`
+Open a ModMail thread with a user.
 
-To automatically reply without using !reply or !r, [enable `alwaysReply` in the config](configuration.md).
+**Example:** `!newthread 106391128718245888`
+
+### `!logs <userID>`
+List previous ModMail logs with the specified user.
+
+**Example:** `!logs 106391128718245888`
+
+### `!block <userID>`
+Block the specified user from ModMail.
+
+**Example:** `!block 106391128718245888`
+
+### `!block <userID> <time>`
+Block the specified user from ModMail for a specified time.
+
+**Example:** `!block 106391128718245888 7d`
+
+### `!unblock <userID>`
+Unblock the specified user, allowing them to use ModMail again.
+
+**Example:** `!unblock 106391128718245888`
+
+### `!is_blocked <userID>`
+Check if the specified user is blocked.
+
+**Example:** `!is_blocked 106391128718245888`
+
+### `!version`
+Show the ModMail bot's version.
+
+## Snippets (canned messages)
+See the [📋 Snippets](snippets.md) page for more information!

docs/snippets.md

@@ -0,0 +1,53 @@
+# 📋 Snippets
+Snippets, sometimes also called "canned messages" or "tags", are commonly used messages you can send in ModMail threads with just 1 command.
+
+![Snippets example](snippets.gif)
+
+## View available snippets
+### `!snippets` / `!s <shortcut>`
+
+To view all available snippets, use the command `!snippets`.
+
+To view a specific snippet's text, use the command `!s <shortcut>`.
+For example, to view the text of a snippet called "hi", run `!s hi`.
+
+## Creating snippets
+### `!s <shortcut> <text>`
+
+#### Example
+To create a snippet called "hi" with the text "Hello, how can we help you?", use the following command:
+
+`!s hi Hello, how can we help you?` 
+
+## Using snippets
+### `!!shortcut` / `!!!shortcut`
+Inside a ModMail thread, use `!!shortcut` to send a snippet to the user, replacing `shortcut` with the snippet's name.
+
+To send a snippet anonymously, use `!!!shortcut`.
+
+*The prefixes `!!` and `!!!` can be changed with the bot options `snippetPrefix` and `snippetPrefixAnon` respectively.*
+
+#### Example
+To send a snippet called "hi", use the following command:
+
+`!!hi`
+
+To send that same snippet anonymously, use the following command:
+
+`!!!hi`
+
+## Editing snippets
+### `!edit_snippet <shortcut> <text>` / `!es <shortcut> <text>`
+
+#### Example
+To edit a snippet called "hi" to say "Hello, how are you?", use the following command:
+
+`!es hi Hello, how are you?`
+
+## Deleting snippets
+### `!delete_snippet <shortcut>` / `!ds <shortcut>`
+
+#### Example
+To delete a snippet called "hi", use the following command:
+
+`!ds hi`