diff --git a/CHANGELOG.md b/CHANGELOG.md
index 8cd9947..6f82b84 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -12,6 +12,9 @@ Please report any bugs you encounter by [creating a GitHub issue](https://github
   * The symbols used can be changed with the `inlineSnippetStart` and `inlineSnippetEnd` options
   * This feature can be disabled by setting `allowInlineSnippets = off` in your config
   * By default, the bot will refuse to send a reply with an unknown inline snippet. To disable this behavior, set `errorOnUnknownInlineSnippet = off`.
+* New option: `fallbackRoleName`
+  * Sets the role name to display in moderator replies if the moderator doesn't have a hoisted role
+* Unless `fallbackRoleName` is set, anonymous replies without a role will no longer display "Moderator:" at the beginning of the message
 * Plugins can now also be installed from NPM modules
   * Example: `plugins[] = npm:some-plugin-package`
 * Fix occasional bug with expiring blocks where the bot would send the expiry message multiple times
diff --git a/docs/configuration.md b/docs/configuration.md
index 9e9a4a0..bd01c60 100644
--- a/docs/configuration.md
+++ b/docs/configuration.md
@@ -177,6 +177,10 @@ When enabled, the bot will send a greeting DM to users that join the main server
 When enabled, the bot will refuse to send any reply with an unknown inline snippet.  
 See [allowInlineSnippets](#allowInlineSnippets) for more details.
 
+#### fallbackRoleName
+**Default:** *None*  
+Role name to display in moderator replies if the moderator doesn't have a hoisted role
+
 #### greetingAttachment
 **Default:** *None*  
 Path to an image or other attachment to send as a greeting. Requires `enableGreeting` to be enabled.
diff --git a/src/data/cfg.jsdoc.js b/src/data/cfg.jsdoc.js
index 438d61f..1dbb5eb 100644
--- a/src/data/cfg.jsdoc.js
+++ b/src/data/cfg.jsdoc.js
@@ -61,6 +61,7 @@
  * @property {string} [inlineSnippetEnd="}}"]
  * @property {boolean} [errorOnUnknownInlineSnippet=true]
  * @property {boolean} [allowChangingDisplayedRole=true]
+ * @property {string} [fallbackRoleName=null]
  * @property {string} [logStorage="local"]
  * @property {object} [logOptions]
  * @property {string} logOptions.attachmentDirectory
diff --git a/src/data/cfg.schema.json b/src/data/cfg.schema.json
index b410e09..6955e83 100644
--- a/src/data/cfg.schema.json
+++ b/src/data/cfg.schema.json
@@ -341,6 +341,11 @@
       "default": true
     },
 
+    "fallbackRoleName": {
+      "type": "string",
+      "default": null
+    },
+
     "logStorage": {
       "type": "string",
       "default": "local"
diff --git a/src/formatters.js b/src/formatters.js
index a173ac8..8c086c8 100644
--- a/src/formatters.js
+++ b/src/formatters.js
@@ -100,19 +100,25 @@ const moment = require("moment");
  */
 const defaultFormatters = {
   formatStaffReplyDM(threadMessage) {
+    const roleName = threadMessage.role_name || config.fallbackRoleName;
     const modInfo = threadMessage.is_anonymous
-      ? (threadMessage.role_name ? threadMessage.role_name : "Moderator")
-      : (threadMessage.role_name ? `(${threadMessage.role_name}) ${threadMessage.user_name}` : threadMessage.user_name);
+      ? roleName
+      : (roleName ? `(${roleName}) ${threadMessage.user_name}` : threadMessage.user_name);
 
-    return `**${modInfo}:** ${threadMessage.body}`;
+    return modInfo
+      ? `**${modInfo}:** ${threadMessage.body}`
+      : threadMessage.body;
   },
 
   formatStaffReplyThreadMessage(threadMessage) {
+    const roleName = threadMessage.role_name || config.fallbackRoleName;
     const modInfo = threadMessage.is_anonymous
-      ? `(Anonymous) (${threadMessage.user_name}) ${threadMessage.role_name || "Moderator"}`
-      : (threadMessage.role_name ? `(${threadMessage.role_name}) ${threadMessage.user_name}` : threadMessage.user_name);
+      ? (roleName ? `(Anonymous) (${threadMessage.user_name}) ${roleName}` : `(Anonymous) (${threadMessage.user_name})`)
+      : (roleName ? `(${roleName}) ${threadMessage.user_name}` : threadMessage.user_name);
 
-    let result = `**${modInfo}:** ${threadMessage.body}`;
+    let result = modInfo
+      ? `**${modInfo}:** ${threadMessage.body}`
+      : threadMessage.body;
 
     if (config.threadTimestamps) {
       const formattedTimestamp = utils.getTimestamp(threadMessage.created_at);