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# 🙋 Frequently Asked Questions
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2020-08-16 19:12:02 -04:00
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## What are these numbers in front of staff replies in modmail threads?
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Each staff reply gets an internal number. This number can be used with
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`!edit`, `!delete`, `!message` and potentially other commands in the future.
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2019-12-05 13:53:38 -05:00
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## In a [single-server setup](setup.md#single-server-setup), how do I hide modmails from regular users?
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1. Create a private category for modmail threads that only your server staff and the bot can see and set the option
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`categoryAutomation.newThread = 1234` (replace `1234` with the ID of the category)
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2. Set the `inboxServerPermission` option to limit who can use bot commands.
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[Click here for more information.](configuration.md#inboxserverpermission)
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2020-08-16 19:12:02 -04:00
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## My logs aren't loading!
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Since logs are stored and sent directly from the machine running the bot, you'll need to make sure
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2019-12-05 13:53:38 -05:00
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that the machine doesn't have a firewall blocking the bot and has the appropriate port forwardings set up.
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[You can find more information and instructions for port forwarding here.](https://portforward.com/)
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By default, the bot uses the port **8890**.
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## I want to categorize my modmail threads in multiple categories
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Set `allowMove = on` to allow your staff to move threads to other categories with `!move`
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