diff --git a/CONTRIBUTING.md b/CONTRIBUTING.md
index 14e178b..9364d83 100644
--- a/CONTRIBUTING.md
+++ b/CONTRIBUTING.md
@@ -2,7 +2,7 @@
 
 We accept contributions from the community, however there's a few steps you need to do first before you're able to fork the project.
 
-1. Join the [Discord Server](https://discord.gg/F4ztpQh).
+1. Join the [Discord Server](https://loc.sh/discord).
 2. Send a DM to @Ramirez in the server, provide your GitLab username.
 3. We'll let you know when you'll be able to fork the project.
 
diff --git a/package.json b/package.json
index d9ca635..25bb4be 100644
--- a/package.json
+++ b/package.json
@@ -1,5 +1,5 @@
 {
-  "name": "loccommunityrelations",
+  "name": "loccr",
   "version": "1.0.0",
   "description": "The official system for handling Community Relations in the LOC Discord server.",
   "main": "build/main.js",
@@ -7,7 +7,7 @@
     "lint": "eslint -c ./.eslintrc.json src --ext ts"
   },
   "repository": "https://gitlab.libraryofcode.org/engineering/communityrelations.git",
-  "author": "Matthew R <matthew@staff.libraryofcode.org>",
+  "author": "Matthew R, AD, FSEN <matthew@staff.libraryofcode.org>",
   "license": "AGPL-3.0",
   "private": false,
   "devDependencies": {
@@ -29,7 +29,8 @@
     "eslint": "^7.19.0",
     "eslint-config-airbnb-base": "^14.1.0",
     "eslint-plugin-import": "^2.20.2",
-    "typescript": "^3.9.8"
+    "tslib": "^2.1.0",
+    "typescript": "^3.9.2"
   },
   "dependencies": {
     "@google-cloud/text-to-speech": "^3.1.2",
@@ -55,7 +56,8 @@
     "puppeteer": "^5.5.0",
     "sd-notify": "^2.8.0",
     "signale": "^1.4.0",
-    "stripe": "^8.135.0",
+    "stock-info": "^1.2.0",
+    "stripe": "^8.120.0",
     "uuid": "^8.0.0",
     "yaml": "^1.9.2"
   }
diff --git a/src/api/comm.libraryofcode.org/routes/report.ts b/src/api/comm.libraryofcode.org/routes/report.ts
index 780801b..1165d77 100644
--- a/src/api/comm.libraryofcode.org/routes/report.ts
+++ b/src/api/comm.libraryofcode.org/routes/report.ts
@@ -1,9 +1,8 @@
 /* eslint-disable no-bitwise */
 /* eslint-disable no-continue */
 import jwt from 'jsonwebtoken';
-import { v4 as uuid } from 'uuid';
 import { TextChannel } from 'eris';
-import { LocalStorage, Route, Server, RichEmbed } from '../../../class';
+import { LocalStorage, Route, Server } from '../../../class';
 import { ScoreHistoricalRaw } from '../../../models/ScoreHistorical';
 import { getTotalMessageCount } from '../../../intervals/score';
 
@@ -128,11 +127,12 @@ export default class Report extends Route {
         else if (member.cloudServices > 10) cloudServicesScore = 10;
         else cloudServicesScore = Math.round(member.cloudServices);
 
+        const inqs = await this.server.client.db.Inquiry.find({ userID: member.userID }).lean().exec();
         const inquiries: [{ id?: string, name: string, date: Date }?] = [];
-        if (member.inquiries?.length > 0) {
-          for (const inq of member.inquiries) {
+        if (inqs?.length > 0) {
+          for (const inq of inqs) {
             const testDate = (new Date(new Date(inq.date).setHours(1460)));
-            if (testDate > new Date()) inquiries.push({ id: inq.id, name: inq.name, date: inq.date });
+            if (testDate > new Date()) inquiries.push({ id: inq.iid, name: inq.name, date: inq.date });
           }
         }
 
@@ -173,35 +173,14 @@ export default class Report extends Route {
           array.push(data);
         }
 
-        if (member.notify) {
-          const chan = await this.server.client.getDMChannel(member.userID);
-          try {
-            chan.createMessage(`__**Community Score - Hard Pull Notification**__\n*You have signed up to be notified whenever your hard score has been pulled. See \`?score\` for more information.*\n\n**Department/Service:** ${merchant.name.toUpperCase()}`);
-          } catch (err) {
-            this.server.client.util.signale.error(`Unable to DM user: ${member.userID} | ${err}`);
-          }
-        }
+        const inq = await this.server.client.report.createInquiry(member.userID, merchant.name, 0, req.body.reason);
 
         await this.server.client.db.Merchant.updateOne({ key: req.headers.authorization }, { $addToSet: { pulls: { type: 0, reason: req.body.reason, date: new Date() } } });
-        const reportID = uuid();
-        await this.server.client.db.Score.updateOne({ userID: member.userID }, { $addToSet: { inquiries: { id: reportID, name: merchant.name, reason: req.body.reason, date: new Date(), report: member } } });
-        const embed = new RichEmbed();
-        embed.setTitle('Inquiry Notification');
-        embed.setDescription(reportID);
-        embed.setColor('#800080');
-        embed.addField('Member', `${mem.user.username}#${mem.user.discriminator} | <@${member.userID}>`, true);
-        embed.addField('Type', 'HARD', true);
-        embed.addField('Department/Service', merchant.name.toUpperCase(), true);
-        embed.addField('Reason', req.body.reason ?? 'N/A', true);
-        embed.setTimestamp();
-        embed.setFooter(this.server.client.user.username, this.server.client.user.avatarURL);
-        const chan = <TextChannel>this.server.client.guilds.get(this.server.client.config.guildID).channels.get('611584771356622849');
-        chan.createMessage({ embed }).catch(() => { });
 
         return res.status(200).json({
           code: this.constants.codes.SUCCESS,
           message: {
-            id: reportID,
+            id: inq.id,
             userID: member.userID,
             memberInformation: {
               username: mem.user.username,
@@ -237,35 +216,24 @@ export default class Report extends Route {
         const merchant = await this.server.client.db.Merchant.findOne({ key: req.headers.authorization }).lean().exec();
         if (!merchant) return res.status(401).json({ code: this.constants.codes.UNAUTHORIZED, message: this.constants.messages.UNAUTHORIZED });
 
-        const member = await this.server.client.db.Score.findOne({ userID: req.body.userID }).lean().exec();
-        if (!member) return res.status(401).json({ code: this.constants.codes.UNAUTHORIZED, message: this.constants.messages.UNAUTHORIZED });
+        const report = await this.server.client.db.Score.findOne({ userID: req.body.userID }).lean().exec();
+        if (!report) return res.status(401).json({ code: this.constants.codes.UNAUTHORIZED, message: this.constants.messages.UNAUTHORIZED });
 
         let totalScore: number;
 
-        if (member.total < 200) totalScore = 0;
-        else if (member.total > 800) totalScore = 800;
-        else totalScore = Math.round(member.total);
+        if (report.total < 200) totalScore = 0;
+        else if (report.total > 800) totalScore = 800;
+        else totalScore = Math.round(report.total);
 
         await this.server.client.db.Merchant.updateOne({ key: req.headers.authorization }, { $addToSet: { pulls: { type: 1, reason: 'N/A', date: new Date() } } });
-        await this.server.client.db.Score.updateOne({ userID: member.userID }, { $addToSet: { softInquiries: { name: merchant.name, date: new Date() } } });
-        const embed = new RichEmbed();
-        embed.setTitle('Inquiry Notification');
-        embed.setColor('#00FFFF');
-        const mem = this.server.client.util.resolveMember(member.userID, this.server.client.guilds.get(this.server.client.config.guildID));
-        if (!mem) return res.status(404).json({ code: this.constants.codes.NOT_FOUND, message: this.constants.codes.NOT_FOUND });
-        embed.addField('Member', `${mem.user.username}#${mem.user.discriminator} | <@${member.userID}>`, true);
-        embed.addField('Type', 'SOFT', true);
-        embed.addField('Department/Service', merchant.name.toUpperCase(), true);
-        embed.setTimestamp();
-        embed.setFooter(this.server.client.user.username, this.server.client.user.avatarURL);
-        const chan = <TextChannel>this.server.client.guilds.get(this.server.client.config.guildID).channels.get('611584771356622849');
-        chan.createMessage({ embed }).catch(() => { });
+        const mem = this.server.client.util.resolveMember(report.userID, this.server.client.guilds.get(this.server.client.config.guildID));
+        await this.server.client.report.createInquiry(report.userID, merchant.name.toUpperCase(), 1);
 
         if (!merchant.privileged) {
           return res.status(200).json({
             code: this.constants.codes.SUCCESS,
             message: {
-              userID: member.userID,
+              userID: report.userID,
               totalScore,
             },
           });
@@ -287,36 +255,38 @@ export default class Report extends Route {
           if ((mem.user.publicFlags & (1 << 17)) === 1 << 17) flags.push('EARLY_VERIFIED_BOT_DEVELOPER');
         }
         const set = [];
-        const accounts = await this.server.client.db.Score.find().lean().exec();
-        for (const sc of accounts) {
-          if (sc.total < 200) { continue; }
-          if (sc.total > 800) { set.push(800); continue; }
-          set.push(sc.total);
+        if (req.query.p?.toString() === 'true') {
+          const accounts = await this.server.client.db.Score.find().lean().exec();
+          for (const sc of accounts) {
+            if (sc.total < 200) { continue; }
+            if (sc.total > 800) { set.push(800); continue; }
+            set.push(sc.total);
+          }
         }
 
         let activityScore: number;
-        const moderationScore = Math.round(member.moderation);
+        const moderationScore = Math.round(report.moderation);
         let roleScore: number;
         let cloudServicesScore: number;
-        const otherScore = Math.round(member.other);
+        const otherScore = Math.round(report.other);
         let miscScore: number;
 
-        if (member.activity < 10) activityScore = 0;
-        else if (member.activity > Math.floor((Math.log1p(getTotalMessageCount(this.server.client)) * 12))) activityScore = Math.floor((Math.log1p(getTotalMessageCount(this.server.client)) * 12));
-        else activityScore = Math.round(member.activity);
+        if (report.activity < 10) activityScore = 0;
+        else if (report.activity > Math.floor((Math.log1p(getTotalMessageCount(this.server.client)) * 12))) activityScore = Math.floor((Math.log1p(getTotalMessageCount(this.server.client)) * 12));
+        else activityScore = Math.round(report.activity);
 
-        if (member.roles <= 0) roleScore = 0;
-        else if (member.roles > 54) roleScore = 54;
-        else roleScore = Math.round(member.roles);
+        if (report.roles <= 0) roleScore = 0;
+        else if (report.roles > 54) roleScore = 54;
+        else roleScore = Math.round(report.roles);
 
-        if (member.staff <= 0) miscScore = 0;
-        else miscScore = Math.round(member.staff);
+        if (report.staff <= 0) miscScore = 0;
+        else miscScore = Math.round(report.staff);
 
-        if (member.cloudServices === 0) cloudServicesScore = 0;
-        else if (member.cloudServices > 10) cloudServicesScore = 10;
-        else cloudServicesScore = Math.round(member.cloudServices);
+        if (report.cloudServices === 0) cloudServicesScore = 0;
+        else if (report.cloudServices > 10) cloudServicesScore = 10;
+        else cloudServicesScore = Math.round(report.cloudServices);
 
-        const historicalData = await this.server.client.db.ScoreHistorical.find({ userID: member.userID }).lean().exec();
+        const historicalData = await this.server.client.db.ScoreHistorical.find({ userID: report.userID }).lean().exec();
         const array: ScoreHistoricalRaw[] = [];
         for (const data of historicalData) {
           delete data.report?.softInquiries;
@@ -357,7 +327,7 @@ export default class Report extends Route {
         return res.status(200).json({
           code: this.constants.codes.SUCCESS,
           message: {
-            userID: member.userID,
+            userID: report.userID,
             memberInformation: {
               username: mem.user.username,
               discriminator: mem.user.discriminator,
@@ -368,7 +338,7 @@ export default class Report extends Route {
               nitroBoost: mem.premiumSince === null,
             },
             totalScore,
-            percentile: Math.round(this.server.client.util.percentile(set, member.total)),
+            percentile: Math.round(this.server.client.util.percentile(set, report.total)),
             activityScore,
             moderationScore,
             roleScore,
@@ -403,17 +373,7 @@ export default class Report extends Route {
         else totalScore = Math.round(member.total);
 
         await this.server.client.db.Merchant.updateOne({ key: req.headers.authorization }, { $addToSet: { pulls: { type: 1, reason: 'N/A', date: new Date() } } });
-        await this.server.client.db.Score.updateOne({ userID: member.userID }, { $addToSet: { softInquiries: { name: merchant.name, date: new Date() } } });
-        const embed = new RichEmbed();
-        embed.setTitle('Inquiry Notification');
-        embed.setColor('#00FFFF');
-        embed.addField('Member', `${mem.user.username}#${mem.user.discriminator} | <@${member.userID}>`, true);
-        embed.addField('Type', 'SOFT', true);
-        embed.addField('Department/Service', merchant.name.toUpperCase(), true);
-        embed.setTimestamp();
-        embed.setFooter(this.server.client.user.username, this.server.client.user.avatarURL);
-        const chan = <TextChannel>this.server.client.guilds.get(this.server.client.config.guildID).channels.get('611584771356622849');
-        chan.createMessage({ embed }).catch(() => { });
+        await this.server.client.report.createInquiry(member.userID, merchant.name.toUpperCase(), 1);
 
         if (!merchant.privileged) {
           return res.status(200).json({
@@ -486,42 +446,12 @@ export default class Report extends Route {
           this.timeout.delete(req.ip);
           if (staffScore.userID === score.userID) {
             updated = true;
-            await this.server.client.db.Score.updateOne({ userID: score.userID }, { $addToSet: { softInquiries: { name: `${member.username} via report.libraryofcode.org @ IP ${req.ip}`, date: new Date() } } });
-            const embed = new RichEmbed();
-            embed.setTitle('Inquiry Notification');
-            embed.setColor('#00FFFF');
-            embed.addField('Member', `${member.user.username}#${member.user.discriminator} | <@${member.user.id}>`, true);
-            embed.addField('Type', 'SOFT', true);
-            embed.addField('Department/Service', `${member.username} via report.libraryofcode.org @ IP ${req.ip}`.toUpperCase(), true);
-            embed.setTimestamp();
-            embed.setFooter(this.server.client.user.username, this.server.client.user.avatarURL);
-            const chan = <TextChannel>this.server.client.guilds.get(this.server.client.config.guildID).channels.get('611584771356622849');
-            chan.createMessage({ embed }).catch(() => { });
+            await this.server.client.report.createInquiry(member.user.id, `${member.username} via report.libraryofcode.org @ IP ${req.ip}`, 1);
           } else {
-            await this.server.client.db.Score.updateOne({ userID: score.userID }, { $addToSet: { softInquiries: { name: 'Library of Code sp-us | Staff Team via report.libraryofcode.org', date: new Date() } } });
-            const embed = new RichEmbed();
-            embed.setTitle('Inquiry Notification');
-            embed.setColor('#00FFFF');
-            embed.addField('Member', `${member.user.username}#${member.user.discriminator} | <@${member.user.id}>`, true);
-            embed.addField('Type', 'SOFT', true);
-            embed.addField('Department/Service', 'Library of Code sp-us | Staff Team via report.libraryofcode.org'.toUpperCase(), true);
-            embed.setTimestamp();
-            embed.setFooter(this.server.client.user.username, this.server.client.user.avatarURL);
-            const chan = <TextChannel>this.server.client.guilds.get(this.server.client.config.guildID).channels.get('611584771356622849');
-            chan.createMessage({ embed }).catch(() => { });
+            await this.server.client.report.createInquiry(member.user.id, 'Library of Code sp-us | Staff Team via report.libraryofcode.org', 1);
           }
         } else if (!updated) {
-          await this.server.client.db.Score.updateOne({ userID: score.userID }, { $addToSet: { softInquiries: { name: `${member.username} via report.libraryofcode.org @ IP ${req.ip}`, date: new Date() } } });
-          const embed = new RichEmbed();
-          embed.setTitle('Inquiry Notification');
-          embed.setColor('#00FFFF');
-          embed.addField('Member', `${member.user.username}#${member.user.discriminator} | <@${member.user.id}>`, true);
-          embed.addField('Type', 'SOFT', true);
-          embed.addField('Department/Service', `${member.username} via report.libraryofcode.org @ IP ${req.ip}`.toUpperCase(), true);
-          embed.setTimestamp();
-          embed.setFooter(this.server.client.user.username, this.server.client.user.avatarURL);
-          const chan = <TextChannel>this.server.client.guilds.get(this.server.client.config.guildID).channels.get('611584771356622849');
-          chan.createMessage({ embed }).catch(() => { });
+          await this.server.client.report.createInquiry(member.user.id, `${member.username} via report.libraryofcode.org @ IP ${req.ip}`, 1);
         }
         score = await this.server.client.db.Score.findOne({ pin: [Number(args.split('-')[0]), Number(args.split('-')[1]), Number(args.split('-')[2])] }).lean().exec();
 
@@ -557,7 +487,7 @@ export default class Report extends Route {
         else if (score.cloudServices > 10) cloudServicesScore = '10';
         else cloudServicesScore = `${score.cloudServices}`;
 
-        const moderations = await this.server.client.db.Moderation.find({ userID: score.userID });
+        const moderations = await this.server.client.db.Moderation.find({ userID: score.userID }).lean().exec();
 
         const historical = await this.server.client.db.ScoreHistorical.find({ userID: score.userID }).lean().exec();
 
@@ -592,6 +522,17 @@ export default class Report extends Route {
           data.report.total = total; data.report.activity = activity; data.report.moderation = moderation; data.report.roles = role; data.report.cloudServices = cloud; data.report.other = other; data.report.staff = misc;
         }
 
+        const inqs = await this.server.client.db.Inquiry.find({ userID: score.userID }).lean().exec();
+        const hardInquiries: [{ id?: string, name: string, reason: string, date: Date }?] = [];
+        const softInquiries: [{ id?: string, name: string, date: Date }?] = [];
+        for (const inq of inqs) {
+          if (inq.type === 0) {
+            hardInquiries.push({ id: inq.iid, name: inq.name, reason: inq.reason, date: inq.date });
+          } else if (inq.type === 1) {
+            softInquiries.push({ name: inq.name, date: inq.date });
+          }
+        }
+
         return res.status(200).json({
           name: `${member.username}#${member.discriminator}`,
           avatarURL: member.avatarURL,
@@ -607,8 +548,8 @@ export default class Report extends Route {
           notify: score.notify,
           locked: !!score.locked,
           totalModerations: moderations?.length > 0 ? moderations.length : 0,
-          inquiries: score.inquiries?.length > 0 ? score.inquiries : [],
-          softInquiries: score.softInquiries?.length > 0 ? score.softInquiries : [],
+          inquiries: hardInquiries?.length > 0 ? hardInquiries.sort((a, b) => new Date(a.date).getTime() - new Date(b.date).getTime()) : [],
+          softInquiries: softInquiries?.length > 0 ? softInquiries.sort((a, b) => new Date(a.date).getTime() - new Date(b.date).getTime()) : [],
           historical: historical ?? [],
           lastUpdated: score.lastUpdate,
         });
diff --git a/src/class/Client.ts b/src/class/Client.ts
index c2d042a..876622b 100644
--- a/src/class/Client.ts
+++ b/src/class/Client.ts
@@ -7,20 +7,17 @@ import { Collection, Command, LocalStorage, Queue, Util, ServerManagement, Event
 import {
   Customer, CustomerInterface,
   CustomerPortal, CustomerPortalInterface,
-  ExecutiveOrder, ExecutiveOrderInterface,
   File, FileInterface,
+  Inquiry, InquiryInterface,
   Member, MemberInterface,
   Merchant, MerchantInterface,
   Moderation, ModerationInterface,
-  Motion, MotionInterface,
   NNTrainingData, NNTrainingDataInterface,
   Note, NoteInterface,
   PagerNumber, PagerNumberInterface,
-  Proclamation, ProclamationInterface,
   Promo, PromoInterface,
   Rank, RankInterface,
   Redirect, RedirectInterface,
-  Resolution, ResolutionInterface,
   Score, ScoreInterface,
   ScoreHistorical, ScoreHistoricalInterface,
   Staff, StaffInterface,
@@ -47,29 +44,7 @@ export default class Client extends eris.Client {
 
   public stripe: Stripe;
 
-  public db: {
-    Customer: mongoose.Model<CustomerInterface>,
-    CustomerPortal: mongoose.Model<CustomerPortalInterface>,
-    ExecutiveOrder: mongoose.Model<ExecutiveOrderInterface>,
-    File: mongoose.Model<FileInterface>,
-    Member: mongoose.Model<MemberInterface>,
-    Merchant: mongoose.Model<MerchantInterface>,
-    Moderation: mongoose.Model<ModerationInterface>,
-    Motion: mongoose.Model<MotionInterface>,
-    NNTrainingData: mongoose.Model<NNTrainingDataInterface>,
-    Note: mongoose.Model<NoteInterface>,
-    PagerNumber: mongoose.Model<PagerNumberInterface>,
-    Proclamation: mongoose.Model<ProclamationInterface>,
-    Promo: mongoose.Model<PromoInterface>,
-    Rank: mongoose.Model<RankInterface>,
-    Redirect: mongoose.Model<RedirectInterface>,
-    Resolution: mongoose.Model<ResolutionInterface>,
-    Score: mongoose.Model<ScoreInterface>,
-    ScoreHistorical: mongoose.Model<ScoreHistoricalInterface>,
-    Staff: mongoose.Model<StaffInterface>,
-    Stat: mongoose.Model<StatInterface>,
-    local: { muted: LocalStorage }
-  };
+  public db: { Customer: mongoose.Model<CustomerInterface>, CustomerPortal: mongoose.Model<CustomerPortalInterface>, File: mongoose.Model<FileInterface>, Inquiry: mongoose.Model<InquiryInterface>, Member: mongoose.Model<MemberInterface>, Merchant: mongoose.Model<MerchantInterface>, Moderation: mongoose.Model<ModerationInterface>, NNTrainingData: mongoose.Model<NNTrainingDataInterface>, Note: mongoose.Model<NoteInterface>, PagerNumber: mongoose.Model<PagerNumberInterface>, Promo: mongoose.Model<PromoInterface>, Rank: mongoose.Model<RankInterface>, Redirect: mongoose.Model<RedirectInterface>, Score: mongoose.Model<ScoreInterface>, ScoreHistorical: mongoose.Model<ScoreHistoricalInterface>, Staff: mongoose.Model<StaffInterface>, Stat: mongoose.Model<StatInterface>, local: { muted: LocalStorage } };
 
   constructor(token: string, options?: eris.ClientOptions) {
     super(token, options);
@@ -77,9 +52,18 @@ export default class Client extends eris.Client {
     this.events = new Collection<Event>();
     this.intervals = new Collection<NodeJS.Timeout>();
     this.queue = new Queue(this);
-    this.db = { Customer, CustomerPortal, ExecutiveOrder, File, Member, Merchant, Moderation, Motion, NNTrainingData, Note, PagerNumber, Proclamation, Promo, Rank, Redirect, Resolution, Score, ScoreHistorical, Staff, Stat, local: { muted: new LocalStorage('muted') } };
+    this.db = { Customer, CustomerPortal, File, Inquiry, Member, Merchant, Moderation, NNTrainingData, Note, PagerNumber, Promo, Rank, Redirect, Score, ScoreHistorical, Staff, Stat, local: { muted: new LocalStorage('muted') } };
   }
 
+  get report() {
+    return this.util.report;
+  }
+
+  get pbx() {
+    return this.util.pbx;
+  }
+
+
   public async loadDatabase() {
     await mongoose.connect(this.config.mongoDB, { useNewUrlParser: true, useUnifiedTopology: true, poolSize: 50 });
 
diff --git a/src/class/Queue.ts b/src/class/Queue.ts
index 261244c..df5fe5f 100644
--- a/src/class/Queue.ts
+++ b/src/class/Queue.ts
@@ -1,9 +1,10 @@
+/* eslint-disable no-await-in-loop */
 /* eslint-disable no-eval */
 import Bull from 'bull';
 import cron from 'cron';
-import { TextableChannel } from 'eris';
+import { TextableChannel, TextChannel } from 'eris';
 import { Client, RichEmbed } from '.';
-import { ScoreInterface } from '../models';
+import { ScoreInterface, InqType as InquiryType } from '../models';
 
 import { apply as Apply } from '../commands';
 
@@ -28,12 +29,13 @@ export default class Queue {
         const startDate = new Date();
 
         for (const report of reports) {
+          const inqs = await this.client.db.Inquiry.find({ userID: report.userID });
           const data = new this.client.db.ScoreHistorical({
             userID: report.userID,
             report,
+            inquiries: inqs.map((inq) => inq._id),
             date: startDate,
           });
-          // eslint-disable-next-line no-await-in-loop
           await data.save();
         }
       } catch (err) {
@@ -77,6 +79,37 @@ export default class Queue {
   }
 
   protected setProcessors() {
+    this.queues.score.process('score::inquiry', async (job: Bull.Job<{ inqID: string, userID: string, name: string, type: InquiryType, reason?: string }>) => {
+      const member = this.client.util.resolveMember(job.data.userID, this.client.guilds.get(this.client.config.guildID));
+      const report = await this.client.db.Score.findOne({ userID: job.data.userID }).lean().exec();
+      const embed = new RichEmbed();
+      if (job.data.type === InquiryType.HARD) {
+        embed.setTitle('Inquiry Notification');
+        embed.setDescription(job.data.inqID);
+        embed.setColor('#800080');
+        embed.addField('Member', `${member.user.username}#${member.user.discriminator} | <@${job.data.userID}>`, true);
+        embed.addField('Type', 'HARD', true);
+        embed.addField('Department/Service', job.data.name.toUpperCase(), true);
+        embed.addField('Reason', job.data.reason ?? 'N/A', true);
+        embed.setTimestamp();
+        embed.setFooter(this.client.user.username, this.client.user.avatarURL);
+        if (report.notify === true) {
+          await this.client.getDMChannel(job.data.userID).then((chan) => {
+            chan.createMessage(`__**Community Score - Hard Pull Notification**__\n*You have signed up to be notified whenever your hard score has been pulled. See \`?score\` for more information.*\n\n**Department/Service:** ${job.data.name.toUpperCase()}`);
+          }).catch(() => {});
+        }
+      } else {
+        embed.setTitle('Inquiry Notification');
+        embed.setColor('#00FFFF');
+        embed.addField('Member', `${member.user.username}#${member.user.discriminator} | <@${job.data.userID}>`, true);
+        embed.addField('Type', 'SOFT', true);
+        embed.addField('Department/Service', job.data.name.toUpperCase(), true);
+        embed.setTimestamp();
+        embed.setFooter(this.client.user.username, this.client.user.avatarURL);
+      }
+      const log = <TextChannel> this.client.guilds.get(this.client.config.guildID).channels.get('611584771356622849');
+      log.createMessage({ embed }).catch(() => {});
+    });
     this.queues.score.process('score::update', async (job: Bull.Job<{ score: ScoreInterface, total: number, activity: number, roles: number, moderation: number, cloudServices: number, other: number, staff: number }>) => {
       await this.client.db.Score.updateOne({ userID: job.data.score.userID }, { $set: { total: job.data.total, activity: job.data.activity, roles: job.data.roles, moderation: job.data.moderation, cloudServices: job.data.cloudServices, other: job.data.other, staff: job.data.staff, lastUpdate: new Date() } });
       if (!job.data.score.pin || job.data.score.pin?.length < 1) {
@@ -123,8 +156,12 @@ export default class Queue {
     });
   }
 
+  public addInquiry(inqID: string, userID: string, name: string, type: InquiryType, reason?: string) {
+    return this.queues.score.add('score::inquiry', { inqID, userID, name, type, reason });
+  }
+
   public updateScore(score: ScoreInterface, total: number, activity: number, roles: number, moderation: number, cloudServices: number, other: number, staff: number) {
-    this.queues.score.add('score::update', { score, total, activity, roles, moderation, cloudServices, other, staff });
+    return this.queues.score.add('score::update', { score, total, activity, roles, moderation, cloudServices, other, staff });
   }
 
   public processApplication(channelInformation: { messageID: string, guildID: string, channelID: string }, url: string, userID: string, func?: string) {
diff --git a/src/class/Report.ts b/src/class/Report.ts
new file mode 100644
index 0000000..6c4a987
--- /dev/null
+++ b/src/class/Report.ts
@@ -0,0 +1,97 @@
+import { v4 as uuid } from 'uuid';
+import { Client } from '.';
+import { InqType } from '../models';
+
+export default class Report {
+  public client: Client;
+
+  constructor(client: Client) {
+    this.client = client;
+  }
+
+  public async createInquiry(userID: string, name: string, type: InqType, reason?: string) {
+    const report = await this.client.db.Score.findOne({ userID }).lean().exec();
+    const member = this.client.util.resolveMember(userID, this.client.guilds.get(this.client.config.guildID));
+    if (!report || !member) return null;
+    if (type === InqType.HARD && report.locked) return null;
+    const mod = await (new this.client.db.Inquiry({
+      iid: uuid(),
+      userID,
+      name,
+      type,
+      reason,
+      date: new Date(),
+      report,
+    }).save());
+
+    this.client.queue.addInquiry(mod.iid, userID, name, type, reason);
+
+    return mod;
+  }
+
+  /* public async soft(userID: string) {
+    const report = await this.client.db.Score.findOne({ userID });
+    if (!report) return null;
+    let totalScore: number;
+    let activityScore: number;
+    const moderationScore = Math.round(report.moderation);
+    let roleScore: number;
+    let cloudServicesScore: number;
+    const otherScore = Math.round(report.other);
+    let miscScore: number;
+
+    if (report.total < 200) totalScore = 0;
+    else if (report.total > 800) totalScore = 800;
+    else totalScore = Math.round(report.total);
+
+    if (report.activity < 10) activityScore = 0;
+    else if (report.activity > Math.floor((Math.log1p(3000 + 300 + 200 + 100) * 12))) activityScore = Math.floor((Math.log1p(3000 + 300 + 200 + 100) * 12));
+    else activityScore = Math.round(report.activity);
+
+    if (report.roles <= 0) roleScore = 0;
+    else if (report.roles > 54) roleScore = 54;
+    else roleScore = Math.round(report.roles);
+
+    if (report.staff <= 0) miscScore = 0;
+    else miscScore = Math.round(report.staff);
+
+    if (report.cloudServices === 0) cloudServicesScore = 0;
+    else if (report.cloudServices > 10) cloudServicesScore = 10;
+    else cloudServicesScore = Math.round(report.cloudServices);
+
+    const historicalData = await this.client.db.ScoreHistorical.find({ userID: member.userID }).lean().exec();
+    const array: ScoreHistoricalRaw[] = [];
+    for (const data of historicalData) {
+      let total: number;
+      let activity: number;
+      const moderation = Math.round(data.report.moderation);
+      let role: number;
+      let cloud: number;
+      const other = Math.round(data.report.other);
+      let misc: number;
+
+      if (data.report.total < 200) total = 0;
+      else if (data.report.total > 800) total = 800;
+      else total = Math.round(data.report.total);
+
+      if (data.report.activity < 10) activity = 0;
+      else if (data.report.activity > Math.floor((Math.log1p(3000 + 300 + 200 + 100) * 12))) activity = Math.floor((Math.log1p(3000 + 300 + 200 + 100) * 12));
+      else activity = Math.round(data.report.activity);
+
+      if (data.report.roles <= 0) role = 0;
+      else if (data.report.roles > 54) role = 54;
+      else role = Math.round(data.report.roles);
+
+      if (data.report.staff <= 0) role = 0;
+      else misc = Math.round(data.report.staff);
+
+      if (data.report.cloudServices === 0) cloud = 0;
+      else if (data.report.cloudServices > 10) cloud = 10;
+      else cloud = Math.round(data.report.cloudServices);
+
+      data.report.total = total; data.report.activity = activity; data.report.moderation = moderation; data.report.roles = role; data.report.cloudServices = cloud; data.report.other = other; data.report.staff = misc;
+
+      array.push(data);
+    }
+  } */
+}
diff --git a/src/class/Util.ts b/src/class/Util.ts
index 1005fd1..7f4c9fd 100644
--- a/src/class/Util.ts
+++ b/src/class/Util.ts
@@ -4,7 +4,7 @@ import childProcess from 'child_process';
 import { promisify } from 'util';
 import signale from 'signale';
 import { Member, Message, Guild, PrivateChannel, GroupChannel, Role, AnyGuildChannel, WebhookPayload } from 'eris';
-import { Client, Command, Moderation, PBX, RichEmbed } from '.';
+import { Client, Command, Moderation, PBX, Report, RichEmbed } from '.';
 import { statusMessages as emotes } from '../configs/emotes.json';
 
 export default class Util {
@@ -18,6 +18,8 @@ export default class Util {
 
   public pbx: PBX;
 
+  public report: Report;
+
   constructor(client: Client) {
     this.client = client;
     this.moderation = new Moderation(this.client);
@@ -33,6 +35,7 @@ export default class Util {
       auth: { user: 'internal', pass: this.client.config.emailPass },
     });
     this.pbx = new PBX(this.client);
+    this.report = new Report(this.client);
   }
 
   get emojis() {
@@ -43,6 +46,46 @@ export default class Util {
     };
   }
 
+  public hrn(number: any, fixed: number, formatter: any | any[]) {
+    const builtInFormatters = {
+      en: ['KMGTPEZY'.split(''), 1e3],
+      zh_CN: ['百千万亿兆京垓秭'.split(''), [100, 10, 10, 1e4, 1e4, 1e4, 1e4, 1e4]],
+    };
+    number = Math.abs(number);
+    if (!fixed && fixed !== 0) fixed = 1;
+
+    if (typeof formatter === 'object') {
+      const name = `${new Date().getTime()}`;
+      builtInFormatters[name] = formatter;
+      formatter = name;
+    }
+
+    if (!builtInFormatters[formatter]) formatter = 'en';
+
+    formatter = builtInFormatters[formatter];
+    let power = 1;
+    const texts = formatter[0];
+    const powers = formatter[1];
+    let loop = 0;
+    let is_array = false;
+
+    if (typeof powers === 'object') is_array = true;
+
+    // eslint-disable-next-line no-constant-condition
+    while (1) {
+      if (is_array) power = powers[loop];
+      else power = powers;
+
+      if (number >= power && loop < texts.length) number /= power;
+      else {
+        number = number.toFixed(fixed);
+        return loop === 0 ? number : `${number} ${texts[loop - 1]}`;
+      }
+      // eslint-disable-next-line no-plusplus
+      ++loop;
+    }
+  }
+
   /**
    * Resolves a command
    * @param query Command input
diff --git a/src/class/index.ts b/src/class/index.ts
index 1cada86..de4df29 100644
--- a/src/class/index.ts
+++ b/src/class/index.ts
@@ -7,6 +7,7 @@ export { default as LocalStorage } from './LocalStorage';
 export { default as Moderation } from './Moderation';
 export { default as PBX } from './PBX';
 export { default as Queue } from './Queue';
+export { default as Report } from './Report';
 export { default as RichEmbed } from './RichEmbed';
 export { default as Route } from './Route';
 export { default as Server } from './Server';
diff --git a/src/commands/callback.ts b/src/commands/callback.ts
index 4da387b..35f084d 100644
--- a/src/commands/callback.ts
+++ b/src/commands/callback.ts
@@ -7,7 +7,7 @@ export default class Callback extends Command {
   constructor(client: Client) {
     super(client);
     this.name = 'callback';
-    this.description = 'Requests a Callback from a Technican.\nPlease use `-` to separate the number if needed. E.x. 202-750-2585.\nDo note, we are unable to dial international numbers outside of the US and Canada.';
+    this.description = 'Requests a Callback from a Technican.\nPlease use `-` to separate the number if needed. E.x. 202-750-2585.\nDo note, we are unable to dial international numbers outside of the US and Canada.\n\n*We recommend you run this command in your DMs for privacy.*';
     this.usage = 'callback <the number you want us to call>';
     this.aliases = ['cb'];
     this.permissions = 0;
@@ -31,17 +31,7 @@ export default class Callback extends Command {
       embed.addField('Phone Number Type', phone.getType(), true);
       const communityReport = await this.client.db.Score.findOne({ userID: message.author.id }).lean().exec();
       if (communityReport) {
-        await this.client.db.Score.updateOne({ userID: message.author.id }, { $addToSet: { softInquiries: { name: 'LIBRARY OF CODE SP-US | VOIP/PBX MEMBER SUPPORT SVCS', date: new Date() } } });
-        const embed2 = new RichEmbed();
-        embed2.setTitle('Inquiry Notification');
-        embed2.setColor('#00FFFF');
-        embed2.addField('Member', `${member.user.username}#${member.user.discriminator} | <@${member.user.id}>`, true);
-        embed2.addField('Type', 'SOFT', true);
-        embed2.addField('Department/Service', 'Library of Code sp-us | VOIP/PBX Member Support SVCS'.toUpperCase(), true);
-        embed2.setTimestamp();
-        embed2.setFooter(this.client.user.username, this.client.user.avatarURL);
-        const log = <TextChannel> this.mainGuild.channels.get('611584771356622849');
-        log.createMessage({ embed: embed2 }).catch(() => {});
+        await this.client.report.createInquiry(member.user.id, 'Library of Code sp-us | VOIP/PBX Member Support SVCS', 1);
         embed.addField('PIN', `${communityReport.pin[0]}-${communityReport.pin[1]}-${communityReport.pin[2]}`, true);
       }
       try {
diff --git a/src/commands/delmerchant.ts b/src/commands/delmerchant.ts
index 4ed38dd..8c9ef2d 100644
--- a/src/commands/delmerchant.ts
+++ b/src/commands/delmerchant.ts
@@ -1,5 +1,4 @@
 import { Message } from 'eris';
-import { randomBytes } from 'crypto';
 import { Client, Command } from '../class';
 
 export default class DelMerchant extends Command {
diff --git a/src/commands/index.ts b/src/commands/index.ts
index 8916297..c4c951d 100644
--- a/src/commands/index.ts
+++ b/src/commands/index.ts
@@ -21,6 +21,7 @@ export { default as info } from './info';
 export { default as intercom } from './intercom';
 export { default as kick } from './kick';
 export { default as listredirects } from './listredirects';
+export { default as market } from './market';
 export { default as members } from './members';
 export { default as mute } from './mute';
 export { default as notes } from './notes';
@@ -32,6 +33,7 @@ export { default as pulldata } from './pulldata';
 export { default as rank } from './rank';
 export { default as roleinfo } from './roleinfo';
 export { default as score } from './score';
+export { default as sip } from './sip';
 export { default as site } from './site';
 export { default as stats } from './stats';
 export { default as storemessages } from './storemessages';
diff --git a/src/commands/intercom.ts b/src/commands/intercom.ts
index a095326..071ec0a 100644
--- a/src/commands/intercom.ts
+++ b/src/commands/intercom.ts
@@ -25,7 +25,7 @@ export default class Intercom extends Command {
         channel: `PJSIP/${args[0]}`,
         exten: args[0],
         context: 'from-internal',
-        CallerID: `TTS PAGE FRM ${message.author.username} <*0>`,
+        CallerID: `TTS INTC FRM ${message.author.username} <000>`,
         application: 'PlayBack',
         priority: '1',
         data: `beep&${recordingLocation.split(':')[1]}`,
diff --git a/src/commands/kick.ts b/src/commands/kick.ts
index 0a32377..5c1e8f0 100644
--- a/src/commands/kick.ts
+++ b/src/commands/kick.ts
@@ -1,4 +1,4 @@
-import { Message, User, Member } from 'eris';
+import { Member, Message } from 'eris';
 import { Client, Command } from '../class';
 
 export default class Kick extends Command {
diff --git a/src/commands/market.ts b/src/commands/market.ts
new file mode 100644
index 0000000..132edd2
--- /dev/null
+++ b/src/commands/market.ts
@@ -0,0 +1,59 @@
+import { Message } from 'eris';
+import stockInfo from 'stock-info';
+import { Client, Command, RichEmbed } from '../class';
+
+export default class Market extends Command {
+  constructor(client: Client) {
+    super(client);
+    this.name = 'market';
+    this.description = 'Fetches information from a ticker for a stock or fund.';
+    this.usage = `${this.client.config.prefix}market <ticker>`;
+    this.permissions = 0;
+    this.guildOnly = true;
+    this.enabled = true;
+  }
+
+  public async run(message: Message, args: string[]) {
+    try {
+      if (!args[0]) return this.client.commands.get('help').run(message, [this.name]);
+      let stock: stockInfo.Stock;
+      try {
+        stock = await stockInfo.getSingleStockInfo(args[0]);
+      } catch (err) {
+        return this.error(message.channel, `Unable to fetch information for that ticker. | ${err}`);
+      }
+
+      const embed = new RichEmbed();
+      embed.setTitle(stock.longName ?? stock.symbol);
+      let type: string;
+      switch (stock.quoteType) {
+        case 'EQUITY':
+          type = 'Common/Preferred Stock';
+          break;
+        case 'ETF':
+          type = 'Exchange Traded Fund (ETF)';
+          break;
+        case 'MUTUALFUND':
+          type = 'Mutual Fund';
+          break;
+        default:
+          type = 'N/A or Unknown';
+          break;
+      }
+      embed.addField('Type', type, true);
+      embed.addField('Market Cap', `${stock.marketCap ? this.client.util.hrn(stock.marketCap, undefined, undefined) : 'N/A'}`, true);
+      embed.addField('Day Quote Price', stock.regularMarketPrice ? `$${Number(stock.regularMarketPrice).toFixed(2)}` : 'N/A', true);
+      embed.addField('Day G/L', stock.regularMarketChange ? `$${Number(stock.regularMarketChange.toFixed(2))}` : 'N/A', true);
+      embed.addField('Day Range', stock.regularMarketDayRange ?? 'N/A', true);
+      embed.addField('Bid/Ask', `Bid: $${stock.bid?.toFixed(2) ?? 'N/A'} | Ask: $${stock.ask?.toFixed(2) ?? 'N/A'}`, true);
+      embed.addField('Forward P/E (Price/Earnings)', `${stock.forwardPE?.toFixed(2) ?? 'N/A'}`, true);
+      embed.addField('Forward EPS (Earnings Per Share)', `${stock.epsForward?.toFixed(2) ?? 'N/A'}`, true);
+      embed.addField('Exchange', `${stock.fullExchangeName?.toUpperCase() ?? 'N/A'}`, true);
+      embed.setFooter(this.client.user.username, this.client.user.avatarURL);
+      embed.setTimestamp();
+      return message.channel.createMessage({ embed });
+    } catch (err) {
+      return this.client.util.handleError(err, message, this, false);
+    }
+  }
+}
diff --git a/src/commands/page.ts b/src/commands/page.ts
index 6687434..4915263 100644
--- a/src/commands/page.ts
+++ b/src/commands/page.ts
@@ -205,7 +205,7 @@ export default class Page extends Command {
           const chan = await this.client.util.pbx.ari.channels.originate({
             endpoint: `PJSIP/${member.extension}`,
             extension: `${member.extension}`,
-            callerId: `LOC PBX - PAGE FRM ${senderNumber} <00>`,
+            callerId: `PAGE FRM ${senderNumber} <000>`,
             context: 'from-internal',
             priority: 1,
             app: 'cr-zero',
diff --git a/src/commands/pulldata.ts b/src/commands/pulldata.ts
index d1d2c0a..a0abc3f 100644
--- a/src/commands/pulldata.ts
+++ b/src/commands/pulldata.ts
@@ -27,18 +27,7 @@ export default class Score extends Command {
       const report = score.inquiries.find((inq) => inq.id === args[1]);
       if (!report) return this.error(message.channel, 'Could not find inquiry information.');
 
-      await this.client.db.Score.updateOne({ userID: member.id }, { $addToSet: { softInquiries: { name: 'Library of Code sp-us | Bureau of Community Reports', date: new Date() } } });
-      const embed2 = new RichEmbed();
-      embed2.setTitle('Inquiry Notification');
-      embed2.setColor('#00FFFF');
-      const mem = this.client.util.resolveMember(score.userID, this.client.guilds.get(this.client.config.guildID));
-      embed2.addField('Member', `${mem.user.username}#${mem.user.discriminator} | <@${score.userID}>`, true);
-      embed2.addField('Type', 'SOFT', true);
-      embed2.addField('Department/Service', 'Library of Code sp-us | Bureau of Community Reports'.toUpperCase(), true);
-      embed2.setTimestamp();
-      embed2.setFooter(this.client.user.username, this.client.user.avatarURL);
-      const log = <TextChannel> this.client.guilds.get(this.client.config.guildID).channels.get('611584771356622849');
-      log.createMessage({ embed: embed2 }).catch(() => {});
+      await this.client.report.createInquiry(member.id, 'Library of Code sp-us | Bureau of Community Reports', 1);
 
       const embed = new RichEmbed();
       embed.setTitle(`Hard Inquiry Information - ${report.id}`);
diff --git a/src/commands/score.ts b/src/commands/score.ts
index 89363c5..e91c7b8 100644
--- a/src/commands/score.ts
+++ b/src/commands/score.ts
@@ -1,8 +1,8 @@
+/* eslint-disable no-plusplus */
 /* eslint-disable no-continue */
 /* eslint-disable default-case */
 import moment from 'moment';
-import { v4 as uuid } from 'uuid';
-import { Message, User, TextChannel } from 'eris';
+import { Message, User } from 'eris';
 import { Client, Command, RichEmbed } from '../class';
 import { getTotalMessageCount } from '../intervals/score';
 import Score_Hist from './score_hist';
@@ -15,6 +15,7 @@ export default class Score extends Command {
     this.name = 'score';
     this.description = 'Retrieves your Community Report';
     this.usage = `${this.client.config.prefix}score\n${this.client.config.prefix}score <member> <type: 'hard' | 'soft'> <reporting department: ex. Library of Code sp-us | Cloud Account Services>:<reason>`;
+    this.aliases = ['report'];
     this.subcmds = [Score_Hist, Score_Notify, Score_Pref];
     this.permissions = 0;
     this.guildOnly = false;
@@ -28,18 +29,7 @@ export default class Score extends Command {
       if (!args[0] || !this.checkCustomPermissions(this.client.util.resolveMember(message.author.id, this.mainGuild), 4)) {
         user = message.author;
         if (!user) return this.error(message.channel, 'Member not found.');
-        await this.client.db.Score.updateOne({ userID: user.id }, { $addToSet: { softInquiries: { name: `${user.username} via Discord`, date: new Date() } } });
-        const embed = new RichEmbed();
-        embed.setTitle('Inquiry Notification');
-        embed.setColor('#00FFFF');
-        const mem = this.client.util.resolveMember(user.id, this.client.guilds.get(this.client.config.guildID));
-        embed.addField('Member', `${mem.user.username}#${mem.user.discriminator} | <@${user.id}>`, true);
-        embed.addField('Type', 'SOFT', true);
-        embed.addField('Department/Service', `${user.username} via Discord`.toUpperCase(), true);
-        embed.setTimestamp();
-        embed.setFooter(this.client.user.username, this.client.user.avatarURL);
-        const log = <TextChannel>this.client.guilds.get(this.client.config.guildID).channels.get('611584771356622849');
-        log.createMessage({ embed }).catch(() => { });
+        await this.client.report.createInquiry(user.id, `${user.username} via Discord`, 1);
         check = true;
       } else {
         user = this.client.util.resolveMember(args[0], this.mainGuild)?.user;
@@ -57,30 +47,12 @@ export default class Score extends Command {
           const score = await this.client.db.Score.findOne({ userID: user.id });
           if (!score) return this.error(message.channel, 'Score not calculated yet.');
           if (score.locked) return this.error(message.channel, 'The score report you have requested has been locked.');
-          const reportID = uuid();
-          await this.client.db.Score.updateOne({ userID: user.id }, { $addToSet: { inquiries: { id: reportID, name, reason, date: new Date(), report: score.toObject() } } });
-          const embed = new RichEmbed();
-          embed.setTitle('Inquiry Notification');
-          embed.setDescription(reportID);
-          embed.setColor('#800080');
-          const mem = this.client.util.resolveMember(score.userID, this.client.guilds.get(this.client.config.guildID));
-          embed.addField('Member', `${mem.user.username}#${mem.user.discriminator} | <@${score.userID}>`, true);
-          embed.addField('Type', 'HARD', true);
-          embed.addField('Department/Service', name.toUpperCase(), true);
-          embed.addField('Reason', reason ?? 'N/A', true);
-          embed.setTimestamp();
-          embed.setFooter(this.client.user.username, this.client.user.avatarURL);
-          const log = <TextChannel>this.client.guilds.get(this.client.config.guildID).channels.get('611584771356622849');
-          log.createMessage({ embed }).catch(() => { });
-          if (score.notify === true) {
-            await this.client.getDMChannel(user.id).then((chan) => {
-              chan.createMessage(`__**Community Score - Hard Pull Notification**__\n*You have signed up to be notified whenever your hard score has been pulled. See \`?score\` for more information.*\n\n**Department/Service:** ${name.toUpperCase()}`);
-            }).catch(() => { });
-          }
+          await this.client.report.createInquiry(score.userID, name, 0, reason);
         }
       }
       if (!user) return this.error(message.channel, 'Member not found.');
       const score = await this.client.db.Score.findOne({ userID: user.id });
+      const inqs = await this.client.db.Inquiry.find({ userID: user.id, type: 0 });
       if (!score) return this.error(message.channel, 'Community Report has not been generated yet.');
       let totalScore = '0';
       let activityScore = '0';
@@ -134,13 +106,18 @@ export default class Score extends Command {
           break;
         }
       } */
-      if (score?.inquiries?.length > 0) {
+      let inqAdded = 0;
+      if (inqs?.length > 0) {
         let desc = '__**Hard Inquiries**__\n*These inquiries will fall off your report within 2 months, try to keep your hard inquiries to a minimum. If you want to file a dispute, please DM Ramirez.*\n\n';
-        score.inquiries.forEach((inq) => {
+        inqs.forEach((inq) => {
           const testDate = (new Date(new Date(inq.date).setHours(1460)));
           // eslint-disable-next-line no-useless-escape
-          if (testDate > new Date()) desc += `${inq.id ? `__[${inq.id}]__\n` : ''}**Department/Service:** ${inq.name.replace(/\*/gmi, '')}\n**Reason:** ${inq.reason}\n**Date:** ${inq.date.toLocaleString('en-us')} ET\n**Expires:** ${moment(testDate).calendar()}\n\n`;
+          if (testDate > new Date()) {
+            desc += `${inq.iid ? `__[${inq.iid}]__\n` : ''}**Department/Service:** ${inq.name.replace(/\*/gmi, '')}\n**Reason:** ${inq.reason}\n**Date:** ${moment(inq.date).format('MMMM Do YYYY, h:mm:ss')}\n**Expires:** ${moment(testDate).calendar()}\n\n`;
+            inqAdded++;
+          }
         });
+        if (inqAdded <= 0) desc = '';
         if (desc.length >= 1900) {
           embed.setDescription('__***Too many Hard Inquiries to show, please see https://report.libraryofcode.org***__');
         } else {
@@ -183,18 +160,7 @@ export default class Score extends Command {
             name = `Library of Code sp-us | ${role.name}`;
             break;
           }
-          await this.client.db.Score.updateOne({ userID: user.id }, { $addToSet: { softInquiries: { name, date: new Date() } } });
-          const embed2 = new RichEmbed();
-          embed2.setTitle('Inquiry Notification');
-          embed2.setColor('#00FFFF');
-          const mem = this.client.util.resolveMember(score.userID, this.client.guilds.get(this.client.config.guildID));
-          embed2.addField('Member', `${mem.user.username}#${mem.user.discriminator} | <@${score.userID}>`, true);
-          embed2.addField('Type', 'SOFT', true);
-          embed2.addField('Department/Service', name.toUpperCase(), true);
-          embed2.setTimestamp();
-          embed2.setFooter(this.client.user.username, this.client.user.avatarURL);
-          const log = <TextChannel>this.client.guilds.get(this.client.config.guildID).channels.get('611584771356622849');
-          log.createMessage({ embed: embed2 }).catch(() => { });
+          await this.client.report.createInquiry(user.id, name, 1);
         }
       }
       if (args[1] === 'hard' && this.checkCustomPermissions(this.client.util.resolveMember(message.author.id, this.mainGuild), 6)) {
diff --git a/src/commands/score_hist.ts b/src/commands/score_hist.ts
index 10da4f5..f14afe8 100644
--- a/src/commands/score_hist.ts
+++ b/src/commands/score_hist.ts
@@ -1,3 +1,4 @@
+/* eslint-disable no-await-in-loop */
 /* eslint-disable no-continue */
 /* eslint-disable default-case */
 import moment from 'moment';
@@ -6,6 +7,7 @@ import { createPaginationEmbed } from 'eris-pagination';
 import { Message, User, TextChannel } from 'eris';
 import { Client, Command, RichEmbed } from '../class';
 import { getTotalMessageCount } from '../intervals/score';
+import { InquiryInterface } from '../models';
 
 export default class Score_Hist extends Command {
   constructor(client: Client) {
@@ -78,8 +80,15 @@ export default class Score_Hist extends Command {
 
           let data = '';
           let hardInquiries = 0;
-          if (hist.report?.inquiries?.length > 0) {
-            hist.report.inquiries.forEach((inq) => {
+          const inquiries: InquiryInterface[] = [];
+          if (hist.inquiries?.length > 0) {
+            for (const h of hist.inquiries) {
+              const inq = await this.client.db.Inquiry.findOne({ _id: h });
+              inquiries.push(inq);
+            }
+          }
+          if (inquiries?.length > 0) {
+            inquiries.forEach((inq) => {
               const testDate = (new Date(new Date(inq.date).setHours(1460)));
               // eslint-disable-next-line no-plusplus
               if (testDate > new Date()) hardInquiries++;
@@ -156,17 +165,7 @@ export default class Score_Hist extends Command {
           return cmdPages.push(embed);
         });
         const name = `${user.username} VIA DISCORD - [HISTORICAL]`;
-        await this.client.db.Score.updateOne({ userID: user.id }, { $addToSet: { softInquiries: { name: name.toUpperCase(), date: new Date() } } });
-        const embed2 = new RichEmbed();
-        embed2.setTitle('Inquiry Notification');
-        embed2.setColor('#00FFFF');
-        embed2.addField('Member', `${user.username}#${user.discriminator} | <@${user.id}>`, true);
-        embed2.addField('Type', 'SOFT', true);
-        embed2.addField('Department/Service', name.toUpperCase(), true);
-        embed2.setTimestamp();
-        embed2.setFooter(this.client.user.username, this.client.user.avatarURL);
-        const log = <TextChannel> this.client.guilds.get(this.client.config.guildID).channels.get('611584771356622849');
-        log.createMessage({ embed: embed2 }).catch(() => {});
+        await this.client.report.createInquiry(user.id, name, 1);
 
 
         if (cmdPages.length === 1) return message.channel.createMessage({ embed: cmdPages[0] });
@@ -231,8 +230,15 @@ export default class Score_Hist extends Command {
 
           let data = '';
           let hardInquiries = 0;
-          if (hist.report?.inquiries?.length > 0) {
-            hist.report.inquiries.forEach((inq) => {
+          const inquiries: InquiryInterface[] = [];
+          if (hist.inquiries?.length > 0) {
+            for (const h of hist.inquiries) {
+              const inq = await this.client.db.Inquiry.findOne({ _id: h });
+              inquiries.push(inq);
+            }
+          }
+          if (inquiries?.length > 0) {
+            inquiries.forEach((inq) => {
               const testDate = (new Date(new Date(inq.date).setHours(1460)));
               // eslint-disable-next-line no-plusplus
               if (testDate > new Date()) hardInquiries++;
@@ -314,18 +320,7 @@ export default class Score_Hist extends Command {
           name = `Library of Code sp-us | ${role.name} - [HISTORICAL]`;
           break;
         }
-        await this.client.db.Score.updateOne({ userID: user.id }, { $addToSet: { softInquiries: { name, date: new Date() } } });
-        const embed2 = new RichEmbed();
-        embed2.setTitle('Inquiry Notification');
-        embed2.setColor('#00FFFF');
-        const mem = this.client.util.resolveMember(user.id, this.client.guilds.get(this.client.config.guildID));
-        embed2.addField('Member', `${mem.user.username}#${mem.user.discriminator} | <@${user.id}>`, true);
-        embed2.addField('Type', 'SOFT', true);
-        embed2.addField('Department/Service', name.toUpperCase(), true);
-        embed2.setTimestamp();
-        embed2.setFooter(this.client.user.username, this.client.user.avatarURL);
-        const log = <TextChannel> this.client.guilds.get(this.client.config.guildID).channels.get('611584771356622849');
-        log.createMessage({ embed: embed2 }).catch(() => {});
+        await this.client.report.createInquiry(user.id, name, 1);
 
 
         if (cmdPages.length === 1) return message.channel.createMessage({ embed: cmdPages[0] });
diff --git a/src/commands/sip.ts b/src/commands/sip.ts
new file mode 100644
index 0000000..adb0c6f
--- /dev/null
+++ b/src/commands/sip.ts
@@ -0,0 +1,81 @@
+/* eslint-disable consistent-return */
+import { Message } from 'eris';
+import type { Channel } from 'ari-client';
+import { Client, Command } from '../class';
+import { Misc } from '../pbx';
+
+export default class SIP extends Command {
+  constructor(client: Client) {
+    super(client);
+    this.name = 'sip';
+    this.description = 'Dials a SIP URI.';
+    this.usage = `${this.client.config.prefix}sip <uri>`;
+    this.permissions = 1;
+    this.guildOnly = true;
+    this.enabled = true;
+  }
+
+  public async run(message: Message, args: string[]) {
+    try {
+      const staff = await this.client.db.Staff.findOne({ userID: message.author.id });
+      if (!staff || !staff?.extension) return this.error(message.channel, 'You must have an extension to complete this action.');
+      this.success(message.channel, 'Queued call.');
+
+      const bridge = await this.client.pbx.ari.Bridge().create();
+      let receiver: Channel = this.client.pbx.ari.Channel();
+      const sender = await this.client.pbx.ari.channels.originate({
+        endpoint: `PJSIP/${staff.extension}`,
+        extension: staff.extension,
+        callerId: 'LOC PBX AUTO OPERATOR <operator>',
+        context: 'from-internal',
+        priority: 1,
+        app: 'cr-zero',
+      });
+
+      sender.once('StasisStart', async () => {
+        await Misc.play(this.client.pbx, sender, 'sound:pls-hold-while-try');
+        await sender.ring();
+
+        try {
+          receiver = await receiver.originate({
+            endpoint: `SIP/${args.join(' ')}`,
+            callerId: 'LOC PBX AUTO OPERATOR <operator>',
+            context: 'from-internal',
+            priority: 1,
+            app: 'cr-zero',
+          });
+        } catch {
+          await Misc.play(this.client.pbx, sender, 'sound:discon-or-out-of-service');
+          await sender.hangup().catch(() => {});
+          return false;
+        }
+
+        // receiver.once('StasisStart', )
+      });
+
+      receiver.once('StasisStart', async () => {
+        await sender.ringStop();
+        await bridge.addChannel({ channel: [receiver.id, sender.id] });
+        await bridge.play({ media: 'sound:beep' });
+      });
+
+      receiver.once('ChannelDestroyed', async () => {
+        if (!sender.connected) return;
+        await Misc.play(this.client.pbx, sender, ['sound:the-number-u-dialed', 'sound:T-is-not-available', 'sound:please-try-again-later']);
+        await sender.hangup().catch(() => {});
+        await bridge.destroy().catch(() => {});
+      });
+
+      receiver.once('StasisEnd', async () => {
+        await sender.hangup().catch(() => {});
+        await bridge.destroy().catch(() => {});
+      });
+      sender.once('StasisEnd', async () => {
+        await receiver.hangup().catch(() => {});
+        await bridge.destroy().catch(() => {});
+      });
+    } catch (err) {
+      return this.client.util.handleError(err, message, this);
+    }
+  }
+}
diff --git a/src/commands/site.ts b/src/commands/site.ts
index 774ee9f..4e7384f 100644
--- a/src/commands/site.ts
+++ b/src/commands/site.ts
@@ -62,7 +62,7 @@ export default class SiteInfo extends Command {
     this.aliases = ['ssl', 'cert', 'certinfo', 'ci', 'tls', 'si', 'siteinfo'];
     this.permissions = 0;
     this.guildOnly = true;
-    this.enabled = true;
+    this.enabled = false;
   }
 
   public async run(message: Message, args: string[]) {
@@ -157,6 +157,7 @@ export default class SiteInfo extends Command {
         const page = await browser.newPage();
         await page.goto(`https://${args[0]}`);
         screenshotData = await page.screenshot();
+        browser.close();
       } catch (e) {
         this.client.util.signale.error(e);
       }
diff --git a/src/commands/whois.ts b/src/commands/whois.ts
index 5cc5379..07510c6 100644
--- a/src/commands/whois.ts
+++ b/src/commands/whois.ts
@@ -1,8 +1,7 @@
 /* eslint-disable no-bitwise */
 import moment from 'moment';
-import { Message, Member, TextChannel } from 'eris';
+import { Message, Member } from 'eris';
 import { Client, Command, RichEmbed } from '../class';
-// import acknowledgements from '../configs/acknowledgements.json';
 import { whois as emotes } from '../configs/emotes.json';
 
 export default class Whois extends Command {
@@ -34,7 +33,6 @@ export default class Whois extends Command {
       }
       const embed = new RichEmbed();
       embed.setThumbnail(member.avatarURL);
-      // const ackResolve = this.resolveStaffInformation(member.id);
       const ackResolve = await this.client.db.Staff.findOne({ userID: member.id }).lean().exec();
       let title = `${member.user.username}#${member.user.discriminator}`;
       if (ackResolve?.pn?.length > 0) title += `, ${ackResolve.pn.join(', ')}`;
@@ -53,7 +51,7 @@ export default class Whois extends Command {
       }
       const pager = await this.client.db.PagerNumber.findOne({ individualAssignID: member.user.id }).lean().exec();
       if (pager?.num) {
-        description += `📡 ${pager.num}\n`;
+        description += `📟 ${pager.num}\n`;
       }
       if (ackResolve?.extension) {
         description += `☎️ ${ackResolve.extension}\n`;
@@ -78,12 +76,11 @@ export default class Whois extends Command {
         }
       }
       embed.addField('Status', member.status === 'dnd' ? 'Do Not Disturb' : this.capsFirstLetter(member.status) || 'Offline', true);
-      // const platform = member.bot && member.status !== 'offline' ? 'API/WebSocket' : Object.entries(message.member.clientStatus).filter((a) => a[1] !== 'offline').map((a) => this.capsFirstLetter(a[0])).join(', ');
-      // if (platform) embed.addField('Platform', platform, true);
       embed.addField('Joined At', `${moment(new Date(member.joinedAt)).format('dddd, MMMM Do YYYY, h:mm:ss A')} ET`, true);
       embed.addField('Created At', `${moment(new Date(member.user.createdAt)).format('dddd, MMMM Do YYYY, h:mm:ss A')} ET`, true);
       const score = await this.client.db.Score.findOne({ userID: member.id }).lean().exec();
       if (score) {
+<<<<<<< HEAD
         await this.client.db.Score.updateOne({ userID: member.id }, { $addToSet: { softInquiries: { name: 'Library of Code sp-us | Bureau of Community Reports', date: new Date() } } });
         const embed2 = new RichEmbed();
         embed2.setTitle('Inquiry Notification');
@@ -96,6 +93,9 @@ export default class Whois extends Command {
         embed2.setFooter(this.client.user.username, this.client.user.avatarURL);
         const log = <TextChannel>this.client.guilds.get(this.client.config.guildID).channels.get('611584771356622849');
         log.createMessage({ embed: embed2 }).catch(() => { });
+=======
+        await this.client.report.createInquiry(member.id, 'Library of Code sp-us | Bureau of Community Reports', 1);
+>>>>>>> upstream/master
         let totalScore = '0';
         if (score.total < 200) totalScore = '---';
         else if (score.total > 800) totalScore = '800';
@@ -229,8 +229,8 @@ export default class Whois extends Command {
       if (serverAcknowledgements.length > 0) {
         embed.addField('Acknowledgements', serverAcknowledgements[0]);
       }
-      if (ackResolve?.acknowledgements) {
-        embed.addField('Bot Acknowledgements', ackResolve.acknowledgements.join(', '));
+      if (ackResolve?.additionalRoles?.length > 0) {
+        embed.addField('Additional Acknowledgements', ackResolve.additionalRoles.join(', '));
       }
       embed.setFooter(this.client.user.username, this.client.user.avatarURL);
       embed.setTimestamp();
diff --git a/src/events/guildMemberAdd.ts b/src/events/guildMemberAdd.ts
index 8dbf502..b0a405f 100644
--- a/src/events/guildMemberAdd.ts
+++ b/src/events/guildMemberAdd.ts
@@ -12,8 +12,8 @@ export default class GuildMemberAdd extends Event {
   public async run(_, member: Member) {
     try {
       const search = await this.client.db.local.muted.get<boolean>(`muted-${member.user.id}`);
-      if (search) {
-        await member.addRole('478373942638149643');
+      if (search === true) {
+        member.addRole('478373942638149643', 'muted user left server and joined back');
       }
     } catch (err) {
       this.client.util.handleError(err);
diff --git a/src/intervals/autoRelease.ts b/src/intervals/autoRelease.ts
index 865c2dd..08ecd6a 100644
--- a/src/intervals/autoRelease.ts
+++ b/src/intervals/autoRelease.ts
@@ -11,7 +11,7 @@ export default function checkLock(client: Client): NodeJS.Timeout {
         if (moderation.expiration.processed) return;
         if (new Date() > moderation.expiration.date) {
           await moderation.updateOne({ 'expiration.processed': true });
-          // const moderator = client.guilds.get(client.config.guildID).members.get(moderation.moderatorID);
+
           const system = client.guilds.get(client.config.guildID).members.get(client.user.id);
           switch (moderation.type) {
             case 5:
diff --git a/src/intervals/score.ts b/src/intervals/score.ts
index b1ced18..61bbb7a 100644
--- a/src/intervals/score.ts
+++ b/src/intervals/score.ts
@@ -63,8 +63,8 @@ export default async function calculateScore(client: Client): Promise<NodeJS.Tim
           staff: boolean,
           locked: boolean,
           notify: boolean,
-          inquiries: [{ name: string, reason: string, date: Date }?],
-          softInquiries: [{name: string, date: Date }?]
+          // inquiries: [{ name: string, reason: string, date: Date }?],
+          // softInquiries: [{name: string, date: Date }?]
           lastUpdated: Date,
           pin: number[],
           /* generalMessagesRatio: number,
@@ -82,8 +82,8 @@ export default async function calculateScore(client: Client): Promise<NodeJS.Tim
           staff: false,
           locked: false,
           notify: false,
-          inquiries: [],
-          softInquiries: [],
+          // inquiries: [],
+          // softInquiries: [],
           lastUpdated: new Date(),
           pin: [client.util.randomNumber(100, 999), client.util.randomNumber(10, 99), client.util.randomNumber(1000, 9999)],
         };
diff --git a/src/models/Inquiry.ts b/src/models/Inquiry.ts
new file mode 100644
index 0000000..318bcec
--- /dev/null
+++ b/src/models/Inquiry.ts
@@ -0,0 +1,33 @@
+import { Document, Schema, model } from 'mongoose';
+import { ScoreInterfaceRaw } from '.';
+
+export enum InqType {
+  HARD,
+  SOFT,
+}
+
+export interface InquiryInterface extends Document {
+  iid?: string,
+  userID: string,
+  /**
+   * - 0: Hard
+   * - 1: Soft
+   */
+  type: InqType,
+  name: string,
+  reason?: string,
+  date: Date,
+  report?: ScoreInterfaceRaw,
+}
+
+const Inquiry: Schema = new Schema({
+  iid: String,
+  userID: String,
+  type: Number,
+  name: String,
+  reason: String,
+  date: String,
+  report: Object,
+});
+
+export default model<InquiryInterface>('Inquiry', Inquiry);
diff --git a/src/models/Member.ts b/src/models/Member.ts
index fcd6aaa..ccb6330 100644
--- a/src/models/Member.ts
+++ b/src/models/Member.ts
@@ -1,7 +1,7 @@
 import { Document, Schema, model } from 'mongoose';
 
 export interface MemberInterface extends Document {
-  userID: string
+  userID: string,
   additional: {
     langs: ['js', 'py', 'rb', 'ts', 'rs', 'go', 'cfam', 'csharp', 'swift', 'java', 'kt', 'asm'],
     operatingSystems: ['arch', 'deb', 'cent', 'fedora', 'manjaro', 'mdarwin', 'redhat', 'ubuntu', 'win'],
@@ -9,6 +9,7 @@ export interface MemberInterface extends Document {
     gitlab: string,
     bio: string,
   },
+  bio: string,
 }
 
 const Member: Schema = new Schema({
@@ -20,6 +21,7 @@ const Member: Schema = new Schema({
     gitlab: String,
     bio: String,
   },
+  bio: String,
 });
 
 export default model<MemberInterface>('Member', Member);
diff --git a/src/models/Score.ts b/src/models/Score.ts
index f7e0bc6..96820d2 100644
--- a/src/models/Score.ts
+++ b/src/models/Score.ts
@@ -49,30 +49,11 @@ export interface ScoreInterfaceRaw {
 
 export interface ScoreInterface extends Document {
   userID: string
-  /**
-   * total will be between 800-200 - 0 signfies "No Score", too little information is available or other variable are too low
-   * - CALCULATION: `(COMBINED SUBSCORES x 5) * 5.13; Math.floor()`
-   */
   total: number,
-  /**
-   * 10 - 55
-   */
   activity: number,
-  /**
-   * 0 - 54
-   */
   roles: number,
-  /**
-   * -50 - 2
-   * all users start out with 2 moderation points, the number of points decreases for each moderation.
-   */
   moderation: number,
-  /**
-   * -20 - 50
-   * processed by CSD
-   */
   cloudServices: number,
-  // 0 or 20, 20 points are added if the user is a staff member
   staff: number,
   other: number,
   notify: boolean,
diff --git a/src/models/ScoreHistorical.ts b/src/models/ScoreHistorical.ts
index 1b1ca8a..70b5a6a 100644
--- a/src/models/ScoreHistorical.ts
+++ b/src/models/ScoreHistorical.ts
@@ -1,21 +1,24 @@
-import { Document, Schema, model } from 'mongoose';
+import { Document, Schema, model, Types } from 'mongoose';
 import { ScoreInterfaceRaw } from '.';
 
 export interface ScoreHistoricalRaw {
   userID: string,
   report: ScoreInterfaceRaw,
+  inquiries: [ Types.ObjectId ],
   date: Date,
 }
 
 export interface ScoreHistoricalInterface extends Document {
   userID: string,
   report: ScoreInterfaceRaw,
+  inquiries: [ Types.ObjectId ],
   date: Date
 }
 
 const ScoreHistorical: Schema = new Schema({
   userID: String,
   report: Object,
+  inquiries: Array,
   date: Date,
 });
 
diff --git a/src/models/Staff.ts b/src/models/Staff.ts
index ec22b56..83c8c2e 100644
--- a/src/models/Staff.ts
+++ b/src/models/Staff.ts
@@ -9,6 +9,7 @@ export interface StaffInterface extends Document {
   emailAddress: string,
   extension: string,
   acknowledgements: string[],
+  additionalRoles: string[]
 }
 
 const Staff: Schema = new Schema({
@@ -20,6 +21,7 @@ const Staff: Schema = new Schema({
   emailAddress: String,
   extension: String,
   acknowledgements: Array,
+  additionalRoles: Array,
 });
 
 export default model<StaffInterface>('Staff', Staff);
diff --git a/src/models/index.ts b/src/models/index.ts
index cb333b9..59a8b60 100644
--- a/src/models/index.ts
+++ b/src/models/index.ts
@@ -1,19 +1,16 @@
 export { default as Customer, CustomerInterface } from './Customer';
 export { default as CustomerPortal, CustomerPortalInterface } from './CustomerPortal';
-export { default as ExecutiveOrder, ExecutiveOrderInterface } from './ExecutiveOrder';
 export { default as File, FileInterface } from './File';
+export { default as Inquiry, InquiryInterface, InqType } from './Inquiry';
 export { default as Member, MemberInterface } from './Member';
 export { default as Merchant, MerchantInterface } from './Merchant';
 export { default as Moderation, ModerationInterface } from './Moderation';
-export { default as Motion, MotionInterface } from './Motion';
 export { default as NNTrainingData, NNTrainingDataInterface } from './NNTrainingData';
 export { default as Note, NoteInterface } from './Note';
 export { default as PagerNumber, PagerNumberInterface, PagerNumberRaw } from './PagerNumber';
-export { default as Proclamation, ProclamationInterface } from './Proclamation';
 export { default as Promo, PromoInterface } from './Promo';
 export { default as Rank, RankInterface } from './Rank';
 export { default as Redirect, RedirectInterface, RedirectRaw } from './Redirect';
-export { default as Resolution, ResolutionInterface } from './Resolution';
 export { default as Score, ScoreInterface, ScoreInterfaceRaw } from './Score';
 export { default as ScoreHistorical, ScoreHistoricalInterface } from './ScoreHistorical';
 export { default as Staff, StaffInterface } from './Staff';
diff --git a/src/pbx/actions/Misc.ts b/src/pbx/actions/Misc.ts
index 2465a9d..4193287 100644
--- a/src/pbx/actions/Misc.ts
+++ b/src/pbx/actions/Misc.ts
@@ -4,11 +4,17 @@ import { promises as fs } from 'fs';
 import { PBX } from '../../class';
 
 export default class Misc {
-  public static async accessDenied(channel: ARI.Channel) {
-    const playback = await channel.play({
-      media: 'sound:access-denied',
-    }, undefined);
-    playback.once('PlaybackFinished', () => channel.hangup());
+  public static accessDenied(channel: ARI.Channel) {
+    return new Promise<void>((resolve, reject) => {
+      channel.play({
+        media: 'sound:access-denied',
+      }, undefined).then((playback) => {
+        playback.on('PlaybackFinished', () => {
+          channel.hangup().catch((err) => reject(err));
+          resolve();
+        });
+      }).catch((err) => reject(err));
+    });
   }
 
   public static async TTS(pbx: PBX, text: string, gender: string | any): Promise<string> {
@@ -24,7 +30,7 @@ export default class Misc {
     return `sound:/tmp/${fileExtension}`;
   }
 
-  public static play(pbx: PBX, channel: ARI.Channel, sound: string): Promise<ARI.Playback> {
+  public static play(pbx: PBX, channel: ARI.Channel, sound: string | string[]): Promise<ARI.Playback> {
     const playback = pbx.ari.Playback();
 
     return new Promise((resolve, reject) => {
diff --git a/tsconfig.json b/tsconfig.json
index 251319b..675c552 100644
--- a/tsconfig.json
+++ b/tsconfig.json
@@ -18,7 +18,7 @@
     // "tsBuildInfoFile": "./",               /* Specify file to store incremental compilation information */
      "removeComments": true,                /* Do not emit comments to output. */
     // "noEmit": true,                        /* Do not emit outputs. */
-    // "importHelpers": true,                 /* Import emit helpers from 'tslib'. */
+     "importHelpers": true,                 /* Import emit helpers from 'tslib'. */
     // "downlevelIteration": true,            /* Provide full support for iterables in 'for-of', spread, and destructuring when targeting 'ES5' or 'ES3'. */
     // "isolatedModules": true,               /* Transpile each file as a separate module (similar to 'ts.transpileModule'). */
 
diff --git a/yarn.lock b/yarn.lock
index 683f0f1..0b6ddc7 100644
--- a/yarn.lock
+++ b/yarn.lock
@@ -562,6 +562,14 @@ ax@0.1.8:
   resolved "https://registry.yarnpkg.com/ax/-/ax-0.1.8.tgz#27ca9a73fa4c78a478d62d827cad860a24fdd497"
   integrity sha1-J8qac/pMeKR41i2CfK2GCiT91Jc=
 
+axios@^0.18.1:
+  version "0.18.1"
+  resolved "https://registry.yarnpkg.com/axios/-/axios-0.18.1.tgz#ff3f0de2e7b5d180e757ad98000f1081b87bcea3"
+  integrity sha512-0BfJq4NSfQXd+SkFdrvFbG7addhYSBA2mQwISr46pD6E5iqkWg02RAs8vyTT/j0RTnoYmeXauBuSv1qKwR179g==
+  dependencies:
+    follow-redirects "1.5.10"
+    is-buffer "^2.0.2"
+
 axios@^0.19.2:
   version "0.19.2"
   resolved "https://registry.yarnpkg.com/axios/-/axios-0.19.2.tgz#3ea36c5d8818d0d5f8a8a97a6d36b86cdc00cb27"
@@ -2101,6 +2109,11 @@ is-boolean-object@^1.1.0:
   dependencies:
     call-bind "^1.0.0"
 
+is-buffer@^2.0.2:
+  version "2.0.5"
+  resolved "https://registry.yarnpkg.com/is-buffer/-/is-buffer-2.0.5.tgz#ebc252e400d22ff8d77fa09888821a24a658c191"
+  integrity sha512-i2R6zNFDwgEHJyQUtJEk0XFi1i0dPFn/oqjK3/vPCcDeJvW5NQ83V8QbicfF1SupOaB0h8ntgBC2YiE7dfyctQ==
+
 is-callable@^1.1.3, is-callable@^1.1.4, is-callable@^1.2.3:
   version "1.2.3"
   resolved "https://registry.yarnpkg.com/is-callable/-/is-callable-1.2.3.tgz#8b1e0500b73a1d76c70487636f368e519de8db8e"
@@ -3550,6 +3563,13 @@ standard-as-callback@^2.0.1:
   resolved "https://registry.yarnpkg.com/statuses/-/statuses-1.5.0.tgz#161c7dac177659fd9811f43771fa99381478628c"
   integrity sha1-Fhx9rBd2Wf2YEfQ3cfqZOBR4Yow=
 
+stock-info@^1.2.0:
+  version "1.2.0"
+  resolved "https://registry.yarnpkg.com/stock-info/-/stock-info-1.2.0.tgz#a29f54c5416deec5a08a9f3c19736a91c913c20a"
+  integrity sha512-GxhFrCWlibRdS/9KC1aRMBD0p4IyGj/rKD5InK/ZUOFAapJ76QhVY/ShsNT0WRkOh12Bh6NfZkWU/Ipj90NstQ==
+  dependencies:
+    axios "^0.18.1"
+
 stream-shift@^1.0.0:
   version "1.0.1"
   resolved "https://registry.yarnpkg.com/stream-shift/-/stream-shift-1.0.1.tgz#d7088281559ab2778424279b0877da3c392d5a3d"
@@ -3652,7 +3672,7 @@ strip-json-comments@~2.0.1:
   resolved "https://registry.yarnpkg.com/strip-json-comments/-/strip-json-comments-2.0.1.tgz#3c531942e908c2697c0ec344858c286c7ca0a60a"
   integrity sha1-PFMZQukIwml8DsNEhYwobHygpgo=
 
-stripe@^8.135.0:
+stripe@^8.120.0:
   version "8.137.0"
   resolved "https://registry.yarnpkg.com/stripe/-/stripe-8.137.0.tgz#9344d99d96ef3a19ff4c92f2bb141c40f2b18a6a"
   integrity sha512-UlxXjff6O+0hGY7DRZZnepZegXfi8KoYKuW4fgMlNIiyvKR/G8EjL13uaqFI31vmVm0WxNvjrBiHd9DFX9rLgA==
@@ -3781,6 +3801,11 @@ tslib@^1.8.1:
   resolved "https://registry.yarnpkg.com/tslib/-/tslib-1.14.1.tgz#cf2d38bdc34a134bcaf1091c41f6619e2f672d00"
   integrity sha512-Xni35NKzjgMrwevysHTCArtLDpPvye8zV/0E4EyYn43P7/7qvQwPh9BGkHewbMulVntbigmcT7rdX3BNo9wRJg==
 
+tslib@^2.1.0:
+  version "2.1.0"
+  resolved "https://registry.yarnpkg.com/tslib/-/tslib-2.1.0.tgz#da60860f1c2ecaa5703ab7d39bc05b6bf988b97a"
+  integrity sha512-hcVC3wYEziELGGmEEXue7D75zbwIIVUMWAVbHItGPx0ziyXxrOMQx4rQEVEV45Ut/1IotuEvwqPopzIOkDMf0A==
+
 tsutils@^3.17.1:
   version "3.20.0"
   resolved "https://registry.yarnpkg.com/tsutils/-/tsutils-3.20.0.tgz#ea03ea45462e146b53d70ce0893de453ff24f698"
@@ -3830,7 +3855,7 @@ typed-function@^2.0.0:
   resolved "https://registry.yarnpkg.com/typed-function/-/typed-function-2.0.0.tgz#15ab3825845138a8b1113bd89e60cd6a435739e8"
   integrity sha512-Hhy1Iwo/e4AtLZNK10ewVVcP2UEs408DS35ubP825w/YgSBK1KVLwALvvIG4yX75QJrxjCpcWkzkVRB0BwwYlA==
 
-typescript@^3.9.8:
+typescript@^3.9.2:
   version "3.9.9"
   resolved "https://registry.yarnpkg.com/typescript/-/typescript-3.9.9.tgz#e69905c54bc0681d0518bd4d587cc6f2d0b1a674"
   integrity sha512-kdMjTiekY+z/ubJCATUPlRDl39vXYiMV9iyeMuEuXZh2we6zz80uovNN2WlAxmmdE/Z/YQe+EbOEXB5RHEED3w==
@@ -3897,9 +3922,9 @@ uuid@^8.0.0, uuid@^8.3.0:
   integrity sha512-+NYs2QeMWy+GWFOEm9xnn6HCDp0l7QBD7ml8zLUmJ+93Q5NF0NocErnwkTkXVFNiX3/fpC6afS8Dhb/gz7R7eg==
 
 v8-compile-cache@^2.0.3:
-  version "2.2.0"
-  resolved "https://registry.yarnpkg.com/v8-compile-cache/-/v8-compile-cache-2.2.0.tgz#9471efa3ef9128d2f7c6a7ca39c4dd6b5055b132"
-  integrity sha512-gTpR5XQNKFwOd4clxfnhaqvfqMpqEwr4tOtCyz4MtYZX2JYhfr1JvBFKdS+7K/9rfpZR3VLX+YWBbKoxCgS43Q==
+  version "2.3.0"
+  resolved "https://registry.yarnpkg.com/v8-compile-cache/-/v8-compile-cache-2.3.0.tgz#2de19618c66dc247dcfb6f99338035d8245a2cee"
+  integrity sha512-l8lCEmLcLYZh4nbunNZvQCJc5pv7+RCwa8q/LdUx8u7lsWvPDKmpodJAJNwkAhJC//dFY48KuIEmjtd4RViDrA==
 
 validate-npm-package-license@^3.0.1:
   version "3.0.4"