diff --git a/src/class/Util.ts b/src/class/Util.ts
index c4483be..56cca06 100644
--- a/src/class/Util.ts
+++ b/src/class/Util.ts
@@ -316,11 +316,12 @@ export default class Util {
   }
 
   public async getTechnicianName(tech: User, format: TechnicianNameFormatOpt = TechnicianNameFormatOpt.Full) {
-    if (!tech) return 'SYSTEM (U)';
-    if (tech.id === this.client.user.id) return 'SYSTEM (S)';
+    if (!tech) return 'SYSTEM (UT)';
+    if (tech.id === this.client.user.id) return 'SYSTEM (SELF)';
 
     const req = await axios.get('https://loc.sh/int/directory');
     const find = req.data.find((mem) => mem.userID === tech.id);
+    if (!find) return 'SYSTEM (UF)';
     if (format === TechnicianNameFormatOpt.Full) {
       return `${tech.username}${find.isManager ? ' [k]' : ''}${find.title ? ` (${find.title} / ${find.dept})` : ` (${find.dept})`} <<@${tech.id}>>`;
     } else if (format === TechnicianNameFormatOpt.Partial) {